Assistant Facilities Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades, or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Pay: $31.25 - $42.78 / hr Location: Palo Alto, CA | HP office

Assistant Facilities Manager - JLL

What this job involves:

As an Assistant Facilities Manager, you will support the Facility Manager in delivering safe, reliable, and compliant facility operations within a large, complex campus environment. This role has direct responsibility for a small team supporting soft services and ensures daily execution across workplace support functions, vendor performance, and service delivery standards. Youll lead day-to-day service operations for assigned scopes, resolve issues with urgency and professionalism, and drive a consistent employee experience while maintaining strong operational discipline.

What your day-to-day will look like:

• Lead soft services team operations: Directly manage workplace support, conference services, mail coordination, and employee support staff with daily direction, coaching, and performance feedback
• Oversee service delivery and quality: Coordinate soft services execution, monitor KPIs/SLAs, and ensure consistent quality and responsiveness across all service areas
• Manage vendor performance and work orders: Oversee vendor scope adherence, quality checks, and coordinate CMMS work order management with proper prioritization and documentation
• Support compliance and safety requirements: Ensure adherence to company audit standards, operational policies, and safety requirements while maintaining accurate documentation
• Provide financial and administrative support: Assist with invoice review, expense tracking, reporting, and administrative processes to maintain operational visibility
• Coordinate cross-team collaboration: Partner with engineering, workplace support, and operational stakeholders to ensure seamless service delivery and coverage
• Drive continuous improvement culture: Set service standards, support team development, and lead special projects focused on employee experience improvements

Required Qualifications:

• 2+ years of experience in facilities management, workplace operations, or a related corporate environment
• Prior experience leading or supervising a small team (directly or in a lead capacity) in a service delivery environment
• Experience coordinating vendors and service providers with a focus on service quality and responsiveness
• Strong customer service mindset with the ability to communicate professionally at all levels
• Proficiency with Microsoft Office and comfort working in CMMS platforms

Preferred Qualifications:

• Bachelor's degree or equivalent experience
• Experience in a multi-building campus or operationally complex environment

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated Compensation:

65,000.00 - 89,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site - Palo Alto, CA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized Benefits:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

JLL Privacy Notice:

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details, please see our career site pages for each country.

Equal Employment Opportunity:

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Background Checks:

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents:

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device, you may want to view the CCPA version on a larger device.

Pursuant to Local Laws:

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting Applications:

Accepting applications on an ongoing basis until candidate identified.