Purpose/Objective: Assists the Financial Center Manager with growing
the Bank by managing customer relationships, directing branch
operations, supervising team members and while ensuring that the entire
team is consistently providing excellent customer service. Key
Accountabilities: - Educates clients on our products and services
offered in the branches and digitally. Initiates, processes and closes
various loans, including Consumer, Home Equities and Small Business. Is
adept at asking clients questions related to their finances and managing
relationships with such tools as the Relationship Builder and
Salesforce. Works with clients to refer partnership solutions such as
Wealth, Insurance, Cash Management and Mortgage. Lead through lobby
management, ensure prompt welcomes of assistance to clients, and
genuinely thank clients for their business. Resolves routine and complex
client issues or problems. Is proficient in the digital banking space
and can assist clients with adoption. Ensures proper documentation and
compliance for all new accounts and account maintenance. 35% -
Assists Financial Center Manager in building/managing sales culture to
achieve branch goals and Bank-wide initiatives. Bring out the best in
the employees, by educating, coaching, developing, and training
employees. Monitors quality and efficiency of client experience in the
branch, including the Branch Consistency Standards. Communicates Bank
policies, programs, and objectives. Takes on a leadership role in
conducting staff meetings and morning huddles. Maintains awareness of
Federal and state banking regulations and branch security program. May
review and approve legal documents related to accounts. Stays abreast of
new products, services, and promotions and educates and supports the
entire branch team. 35% - Provides ongoing assistance in managing
day-to-day branch operations; opens and closes the branch while ensuring
adherence to security measures. Provides backup to the Branch Officer
and/or client service line. Conducts and/or approves client transactions
and exceptions as needed. Ensures the branch maintains a professional
appearance and supply inventory levels. Reviews various branch reports;
may oversee monthly branch audit process. 20% - Provides input for
staff performance management. May recommend salary adjustments and
transfers. Resolves routine personnel problems and provides support in
counseling or disciplinary actions. Assists with interviewing potential
candidates and in making hiring decisions. May manage time and
attendance for staff. May also be responsible for weekly scheduling of
branch staff as well as the monthly Saturday schedule. 10% - Ensures
compliance with all banking laws, rules, regulations, and prescribed
policies/practices/procedures necessary to reduce risk and uphold
ethical standards related to and required by one's duties. Must be
eligible to be registered in the Nationwide Mortgage Licensing System &
Registry for purposes of SAFE Act. Available to work Saturday hours and
travel to nearby offices as required. Education: High school diploma
or equivalent Experience: - 3-5 years of branch banking experience -
Demonstrated ability in decision making, handling difficult situations,
initiative, and leadership Skills & Knowledge: - Excellent customer
service/sales skills - Decision making and problem-solving skills -
Written/verbal communication skills - Ability to handle multiple tasks -
Strong interpersonal skills - Supervisory/management skills Berkshire
Bank is an Equal Opportunity Employer - all qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity or national origin.