Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
At the Shores Resort and Spa we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Shores Resort and Spa can mean for you! The Shores Resort and Spa boasts 212 guest rooms, and 20,000 sq ft of event space.
What you will have an opportunity to do:
POSITION SUMMARY:
Responsible for overseeing assisting in the daily operations of the hotel's restaurant, banquets, and F&B Outlets; ensuring excellent guest service, high-quality food and beverage offerings, and overall profitability. This role involves managing restaurant, banquets, and outlet staff, maintaining inventory, enforcing quality standards and optimizing service efficiency while upholding hotel polices and brand standards.
ESSENTIAL FUNCTIONS:
Responsible for assisting in daily restaurant, banquet, and other outlet operations, including dining service, reservations and guest interactions.
Ensure a smooth and efficient workflow between the kitchen, bar and front of the house teams.
Monitor food and beverage quality, presentation and service standards.
Maintain compliance with health, safety and sanitation regulations as well as liquor laws.
Provide a welcoming and memorable dining experience for guests.
Address guest inquiries, complaints and special requests professionally and efficiently. Implement strategies to enhance guest satisfaction and encourage repeat business.
Monitor reviews and feedback to continuously improve service quality.
Assist in monitoring the inventory of food, beverage and supplies as well as labor expenses; ensuring cost effectiveness.
Collaborate with the F&B Outlets Manager, Sales, and Culinary teams to develop special promotions, seasonal offerings and themed events to attract guests.
Recruit, train, schedule and supervise restaurant servers, hosts, bartenders, bussers, In-Room Dining attendants and any other role which reports to the restaurant.
Ensure associates adhere to hotel policies, grooming standards and service protocols.
What are we looking for?
Compensation:
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.