Assistant Front Office Manager - H

Are you an experienced hospitality professional? Join our exceptional team and make an impact at the Hilton Charlotte Uptown! The Assistant Front Office Manager will provide a warm welcome to guests, support and guidance to our Front Office team members, complete all related Front Office functions and ensure guest expectations are exceeded. Minimum of 1 year experience in a 200 room or more full service hotel in a Front Office department is required. At least 1 year supervisory experience within a hotel and PEP experience highly preferred. The Hilton Charlotte Uptown is an upscale full-service property featuring 400 state of the art guestrooms and 35,000 ft. of banquet space in the heart of Uptown Charlotte.

Key responsibilities of the Assistant Front Office Manager

• Create memorable and friendly experiences for all of our guests, clients and our team members
• Coach and train Front Office team members to achieve success
• Ensure delivery of Hilton Brand standards
• Accurate completion of transactions and reports as needed
• Communicate effectively with other hotel departments
• Ability to navigate multiple computer platforms to create a seamless guest experience
• Demonstrate strong problem solving skills

Benefits of this position include:

• GO Hilton Travel Discount Worldwide
• Health Insurance including: Medical, Dental, Vision, and other supplemental coverage
• Scholarship and Tuition Reimbursement Program
• 401k with Company match
• Discounted CATS Bus/Lynx Light Rail Passes
• Complimentary uniforms and Shoes for Crews options
• AND MUCH MORE!

Hilton Charlotte Uptown is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to tracey.milcarek@hiltoncharlotteuptown.com or call 704-331-4311 to let us know the nature of your request.