Assistant Front Office Manager

Hyatt Hotels Corp

Nashville, TN

JOB DETAILS
SALARY
SKILLS
Academic Background, Administrative Skills, Coaching, Computer Security, Conference Management, Disability Insurance, Emergency Management, Emergency Response, Employee Assistance Plan, Facebook, Incident Response, Law Enforcement, Leadership, Life Insurance, LinkedIn, Lobbying, Loss Prevention, Office Management, People Management, Preventative Maintenance, Restaurant, Risk Management, Safety Equipment, Team Lead/Manager, Twitter, Up-Selling
LOCATION
Nashville, TN
POSTED
1 day ago

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Assistant Front Office Manager

Elevate Your Hospitality Career - Assistant Front Office Manager (Amazing Perks + Downtown Parking) + Upsell Incentives

Grand Hyatt

Grand Hyatt Nashville

US - TN - Nashville

Posted: Jul 10, 2026

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Summary

The Loss Prevention Supervisor will lead by example to uphold a safe, secure, and welcoming environment for all guests and employees. Your leadership in patrolling, incident response, and team supervision ensures that hotel operations run smoothly and that all policies and procedures are consistently enforced. By fostering a proactive security culture, you help minimize risk and build trust across the property.

HOW YOU'LL SHAPE THE EXPERIENCE & FUTURE

  • Patrol lobbies, corridors, and public rooms, confer with management, interview guests and employees and interrogates persons to detect infringements, investigate disturbances, complaints, thefts, vandalism, etc.
  • Patrol public areas to detect fires, unsafe conditions and damaged or inoperative safety equipment.
  • Warn or eject troublemakers and cautions careless persons.
  • Obtain assistance for accident victims and file accident reports.
  • Notify staff of presence of persons with questionable reputations.
  • Assist management and enforcement officers in emergency situations.
  • May enter and check rooms of guests suspected of leaving without paying bill to confirm suspicions and to seize any remaining personal property
  • Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

  • Ability to guide, support, and train Loss Prevention Officers while maintaining a calm and authoritative presence on property.
  • Skilled in handling disturbances, guest complaints, and security incidents with professionalism and discretion.
  • Exercises sound decision-making in high-pressure situations, including emergencies and policy violations.

PROFESSIONAL EXPERIENCE

  • Minimum 2 years of experience in security or 1 year of law enforcement experience, or an equivalent combination.
  • Patrolling hotel areas, including lobbies, corridors, and public spaces, to maintain order and deter threats.
  • Investigating thefts, vandalism, guest concerns, and suspicious behavior.
  • Managing emergency responses and assisting in accident situations.
  • Monitoring safety equipment and reporting hazardous conditions.
  • Identifying and addressing guests with questionable reputations or concerning behavior.
  • Supervising Loss Prevention Officers, providing guidance, coaching, and direction.
  • Supporting hotel leadership during high-volume events or group stays.

ACADEMIC BACKGROUND

  • High School Diploma or equivalent required.

Benefits

  • Medical, dental, and vision (HSA available)
  • Company-paid disability & life insurance
  • Employee Assistance Program
  • Supplemental benefits
  • 401(k) with match
  • Employee discounts
  • Paid vacation & sick time

Pay Rate: $25/hour

Requirements

Successful completion of a background check is required prior to employment.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Apply

Apply

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About the Company

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Hyatt Hotels Corp