Assistant Front Office Manager

Riggs Washington DC sits on the iconic downtown corner of Penn Quarter's 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel's 181 guest rooms offers a playful nod to the building's legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Café Riggs, as well as Silver Lyan - a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.

Who we're looking for

This second in command leadership role will coordinate and work directly with the Front Office Manager to ensure the highest levels of Guest Service. This position will supervise Guest Service Agents, Bell Staff and Valet. This high profile leadership role will participate in all hotel management meetings, financial reviews, guest service index analysis, VIP Guest focus and of course colleague and guest problem solving.

Role of Assistant Front Office Manager:

• Welcome guests in a warm, personable, sincere, and friendly manner

• Provide guest with information they inquire about (i.e. hotel information, nearest spa, etc.)

• Supervise the efficient operations of reception including check in/out procedures

• Communicate any relevant information to the Front Office Director and the Concierge

• Ensure Front Office teams are fully prepared to work for the shift

• Oversee front desk operations, ensuring efficiency and service quality and accuracy of check-lists. 

• Monitor and approve timecards of hourly employees. 

• Assist in recruitment, training, and performance evaluations of front desk staff. 

• Manage daily financial reports, reservations handling and room revenue tracking. 

• Handle guest complaints that require managerial intervention. 

• Work on improving efficiency through system enhancements and procedural updates. 

• Manage reservations and make sure all payments are collected in timely manner (no-shows, cancellations, VCCs) 

• Attend weekly Operations meetings. 

• Support the Front Office Manager in strategic initiatives and departmental improvements. 

• Drive the team in guest engagement to ensure the review activity (Tripadvisor, revinate) 

This position requires the following knowledge, skills and abilities

• Fun and welcoming personality is a MUST

• Leadership/managerial experience is preferred

• A minimum of 2 years hotel front desk experience

• Ability to lead a team

• Excellent communication skills; both verbal and written

• Possess poise, elegance and a calm demeanor in all situations

• Exceptional organizational skills

• Flexible schedule is required to meet the needs of the business

Salary: starting at $58,000.00

Benefits

• Medical, Dental & Vision Insurance (for full-time employees)
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• 10 Days Vacation - Plus every year an extra day
• Company Paid Life Insurance 1.5X annual salary
• Employee Assistance Program
• Referral Incentive
• 401K with 5% Match
• Training and Development Programs
• Additional perks via United Healthcare
• Complimentary Employee Meals
• Employee Recognition programs

Equal Employment Opportunity

Lore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.