Assistant General Manager

The Assistant General Manager's primary responsibility is to provide oversight of Shoji’s daily operations to ensure operations run efficiently and cost effectively in tandem with the General Manager. Implement and enforce policies & procedures, review & analyze financial performance, and assist with the development of effective marketing programs. Directs all work towards the overall financial growth of the company. Strong business acumen (budgets, expenses management, P&L statement analysis, basic accounting), knowledge of HR activities, and excellent excel skills required. 

Responsibilities 

• Model and hold others to Shoji's Standards of Service and Behavior 
• High Level of Customer Service and support to Reception phones 
• Direct Supervision of staff 
• Coach, counsel and mentor staff 
• Prepare agendas, participate and conduct regular staff meetings 
• Plan, organize and participate in projects 
• Draft internal/external written communications as directed by Owner 
• Review, update, establish & enforce policies & procedures 
• Monthly Financial Review 
• Assume primary role in Budget development process 
• Assist in development of new, seasonal and/or promotional spa services and endure that all staff are properly trained on new offers
• High level of communication with General Manager
  

Ensure Company’s policies & procedures including all critical business information is clearly & on a timely basis communicated to all employees 

• Preparation, review and/or distribution of monthly employee work schedules 
• Evaluate staffing levels, recruit as needed & interview 
• Review, draft, update & distribute all employee related forms 
• ·Review & analyze employee pay rates to ensure consistency among staff & competitive wage scale 
• ·Setup & maintain employee personnel files and records in Booker 
• Develop, implement & manage employee incentive programs 
• Resolve escalated customer complaints & take appropriate action to address reasons for complaint 
• In conjunction with management team, develop, coordinate marketing campaigns including newsletters, seasonal campaigns & promotions, Shoji website, social media, & on-line web listings 

Schedule: 

• Weekends required 
• Holidays required 
• Day and early evenings
• 4 days a week, 32 hours

This Job Is Ideal for Someone Who Is: 

• Dependable -- more reliable than spontaneous 
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction