Reports To: Restaurant General Manager Supervises: Restaurant Managers, Supervisors and Team Members Location: Castle Rock, Colorado Salary Range: $52,000 - $57,000 Major Objectives: • Serve as support for Service Manager, Supervisors, and Team Members. • Responsible for ordering and inventory within budgetary compliance. • Recruit, hire, and train team members and produce weekly schedules. • Ensure back of house is consistently meeting company standards and working towards growth. • Oversee planning and execution of group business, special events, and buyouts Specific Duties and Responsibilities: • Understand and implement policies, procedures, standards, specifications, and training programs. • Follow and enforce restaurant expectations regarding team members and communicate needs for prompt, fair, and consistent corrective action for violations to the management team. • Follow labor plans and staffing matrices for hiring and schedule writing. • Maintain responsibility for financial performance directly impacting restaurant operations. • Research, fully understand, comply, and enforce federal, state, county, and municipal regulations pertaining to restaurant operations; including company standards. • Recruit, build, and coach teams to continuously grow in operations and professional development. • Engage in timely performance feedback conversations with managers and team members. • Execute training programs as outlined by company standards and local regulations. • Achieve company objectives in sales, service, quality, appearance of facility, and sanitation/cleanliness through training of team members and creative a positive and productive working environment. • Drive guest traffic by developing, planning, and carrying out restaurant marketing, advertising, promotional activities, and boots on the ground initiatives. • Check in on guests to enquire about food quality and service. • Ensure that all food and beverage items are consistently prepared and served in adherence with company recipes, portions, and cooking expectations. • Create an environment where guests feel welcome and are given responsive, friendly, and courteous service. • Resolve guest dissatisfaction with professionalism and in accordance with company standards. • Receive products in the correct unit, count, and condition. Rectify non-compliance. • Control cash and related receipts and reports by adhering to cash handling procedures in accordance with company expectations. • Any other duties/tasks as assigned. Qualifications: • Be able to reach, bend, stop and frequently lift, push, and pull up to 50 pounds. • Be able to work in a standing position for long periods of time and in fluctuating temperatures due to the need to enter the freezer, be on the cooking line, and outdoors on the patio space. • Be 21 years of age. • Have knowledge of service, food and beverage, generally involving at least three years of FOH operations and/or supervisory positions. • Understand cooking times, temperatures, and processes. • Ability to work in any position in the restaurant for extended periods of time. • Possess math skills for understanding financial statements and have the ability to operate a cash register and POS system. • Must obtain certifications as required by company policy. Prerequisites: • Consistently detail oriented • Strong organization skills • Ability to recognize personal shortcomings • Excellent verbal and writing skills • Ability to listen and understand intents and goals • Ability to think creatively and with innovation • Professional judgment and discretion that comes from experience in working with customer services, internal teams, and third-party consultants • Proficiency in Microsoft Office Suite • Analytical skills to forecast and identify trends and challenges Pre-Prerequisites: • Positive attitude • Highly organized and efficient multi-tasker • Relentless problem-solving skills • Will never claim the work of others as their own • We are trend setters and standards breakers. Our intent to consistently surprise our audiences by being excellent • Ability to anticipate • Understanding the difference between causation and correlation • We are all broom pushers. Every member of our team is willing to work and support at all levels |
| Location | Castle Rock, Colorado |
| Website | https://uplandbeer.com |
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