The Comfort Inn & Suites – East Greenbush/Albany is seeking a hands-on dynamic Assistant General Manager with a hotel operations background to join our team. This role will be responsible for the day-to-day operations of the hotel with an emphasis on associate and guest relations, overseeing back of the house and front of the house, development of people, financial results and quality assurance. Choice Hotels experience preferred. Will be working directly with ownership. Must be able to work weekends. very hands on role with opportunity to grow within the organization.
GENERAL RESPONSIBILITIES:
Recruit, interview and hire associates for assigned hotel. Meet regularly with Ownership and Regional Director to review staffing, morale and any disciplinary situations/investigations
Assist in new associate orientation and onboarding
Train and support all associates and ensure performance in accordance with established hotel brand standards
Adhere to all Company and brand standards
Compliance with Federal & State Labor laws
Ongoing review of staff to ensure adherence to established policies and procedures
Participate in monthly reward and recognition meeting /celebrate hotel and associate achievements
Establish and maintain open collaborative relationships with direct reports, team members and partner hotel leadership.
Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses
Oversight of food & beverage, housekeeping and engineer functions
Assist in oversight of Sales, Front Office, Housekeeping and Restaurant
Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, product quality and exceptional service throughout
Identify areas of concern and develop strategies to improve performance
Recognize service issues and trends. Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results
Participate in sales and marketing process as well as ongoing community involvement
Maintain a strong knowledge of local market (e.g.: demand generators, competitor strategy and community impact/involvement opportunities)
Active participation in budgeting and forecasting to maximize hotel revenue and profits
Perform technical and administrative duties, including, but not limited to; Profit and Loss Statements, Analysis, Yield Management, Capital Planning and Payroll
Ongoing financial reports review to analyze budget, revenue and profitability targets and take action as needed
Balance cost controls with exceptional customer service and associate satisfaction
QUALIFICATION:
Previous hotel operations leadership experience
Demonstrated passion and sense of urgency in the achievement of results
Excellent time management skills, strong leader of people
Attention to detail and highly organized
Must be self-motivated and results oriented
Willingness and ability to train and develop associates
Creative problem-solving skills
Familiar with common computer software programs
Must be willing to work varied hours including evenings, weekends & holidays