Assistant General Manager
Compensation: $150k - $175k per year
Position Overview
The Assistant General Manager will assist the General Manager in overseeing the day-to-day operations of the hotel, with responsibility for maintaining high standards of guest service, associate performance, operational efficiency, and financial results.
This leader will maintain a visible presence throughout the hotel, actively engage with guests and associates, and provide guidance and support to department leaders. The Assistant General Manager will also assume overall operational leadership in the General Manager’s absence.
What You'll Do
- Partner with the General Manager to oversee daily hotel operations and ensure effective coordination across all departments.
- Provide leadership and direction to department heads and associates while promoting a culture of accountability, teamwork, and service excellence.
- Maintain a visible presence throughout the hotel and actively engage with guests and associates.
- Monitor guest satisfaction, reviews, and feedback and work with department leaders to resolve concerns and improve the overall guest experience.
- Support the General Manager in achieving hotel revenue, profitability, payroll, and expense objectives.
- Review operational and financial reports and identify opportunities to improve performance and efficiency.
- Assist with labor management, scheduling, productivity, and payroll controls.
- Partner with the Sales and Marketing teams to support revenue growth, guest retention, and market share objectives.
- Support revenue optimization and operational strategies designed to maximize occupancy and overall hotel performance.
- Recruit, coach, develop, and retain talented associates and future leaders.
- Conduct regular leadership follow-up and ensure department leaders are effectively managing associate performance and development.
- Foster an environment of inclusion, engagement, recognition, and professional growth.
- Ensure compliance with company policies, hotel standards, safety procedures, and applicable regulations.
- Oversee and follow up on hotel cleanliness, maintenance, and overall physical condition in partnership with the appropriate department leaders.
- Support Food & Beverage operations and ensure consistent standards for quality, service, cleanliness, and financial performance.
- Assist in managing hotel operations during periods of elevated business activity, staffing challenges, renovations, or other operational changes.
- Build and maintain positive relationships with guests, associates, vendors, community partners, and other key stakeholders.
- Serve as a leader and resource for associates, addressing operational challenges with confidence, professionalism, and a solutions-oriented mindset.
- Assume responsibility for the overall operation of the hotel in the General Manager’s absence.
- Perform other duties and responsibilities as assigned by the General Manager.
What We're Looking For
Required Qualifications
- Minimum of three to five years of progressive hotel operations experience, with increasing levels of responsibility.
- Previous experience as an Assistant General Manager, Hotel Manager, Director of Operations, Department Head, or comparable hotel leadership role preferred.
- Experience overseeing multiple hotel departments and supporting cross-functional operations.
- Demonstrated success in guest service, associate engagement, and operational performance.
- Strong understanding of hotel financials, including revenue, expenses, payroll, and profitability.
- Experience leading, coaching, and developing diverse teams.
- Strong business acumen and operational decision-making skills.
- Excellent communication, interpersonal, relationship-building, and problem-solving abilities.
- Ability to work effectively in a fast-paced environment and adapt to changing business needs.
- Demonstrated ability to lead by example and hold oneself and others accountable.
Preferred Qualifications
- Full-service hotel leadership experience.
- Food & Beverage leadership experience.
- Experience with revenue management and hotel financial performance.
- Experience supporting hotels through periods of significant change, renovations, brand transitions, or ownership changes.
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
Why Join Donohoe Hospitality?
At Donohoe Hospitality, we invest in our people because we know they are the heart of our success. We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.
Benefits & Perks Include
- Medical, dental, and vision insurance
- 401(k) retirement savings plan
- Paid time off and paid holidays
- Hotel discounts and travel benefits
- Professional development and career growth opportunities
- Employee assistance programs
- Leave of absence benefits
- Position is eligible for our BONUS PROGRAM
- And much more
Ready to Make an Impact?
If you are a passionate hospitality leader who enjoys developing teams, delivering exceptional guest experiences, and driving operational success, we invite you to apply.
Join The Hotel at University of Maryland and Donohoe Hospitality—where exceptional service, strong leadership, and career growth come together.