Job Summary We are seeking a positive, friendly, and experienced Assistant General Manager to organize and oversee daily operations of our facilities. As the AGM you will provide strategic direction for the company and supervise the activities of our diverse workforce.
The AGM will be involved in every aspect of the hotel operations, from dealing with customer complaints to strategizing and preparing reports. The AGM must possess excellent communication skills and remain focused on ensuring both positive customer experiences and positive team/employee experiences. The ideal candidate is a team player as well as an effective leader, capable of leading by example and fostering a climate of cooperation and teamwork.
Responsibilities
Oversee the work of all employees and set clear objectives
Hire qualified personnel according to standards set forth by the company
Organize and coordinate operations and allocate responsibilities to ensure maximum efficiency
Manage budgets and expenses, analyze and report on financial information
Develop and implement a strong marketing strategy to promote the hotel’s services
Communicate with customers when appropriate
Resolve issues that arise with maintenance, equipment, and renovations
Collaborate with outside entities including suppliers, vendors, event planners, and travel agencies
Conduct regular inspections of the facility and uphold strict compliance with health and safety standards
Qualifications
Proven experience as a Manager is preferred
Familiarity with hospitality industry standards
Proficiency in English; knowledge of additional languages is a plus
Well-versed in hotel management best practices and relevant laws/guidelines
Ability to resolve issues with a customer-focused orientation
An outgoing personality
Excellent communication skills
Strong organizational and time-management skills
Bachelor’s degree in Hospitality Management, Business Administration, or relevant field is preferred
Numbers & Facts
Location
Columbia, SC
Job Type
Full-time
Skills
Administrative Managementunmatched
Analysis Skillsunmatched
Best Practicesunmatched
Budget Managementunmatched
Business Administrationunmatched
Communication Skillsunmatched
Customer Experienceunmatched
Customer Relationsunmatched
English Languageunmatched
Event Managementunmatched
Expense Analysisunmatched
Expense Managementunmatched
Financial Reportingunmatched
Hospitality and Tourismunmatched
Hotel Managementunmatched
Industry Standardsunmatched
Marketing Strategyunmatched
Operationsunmatched
Organizational Skillsunmatched
Problem Solving Skillsunmatched
Reporting Skillsunmatched
Resolve Customer Issuesunmatched
Safety Complianceunmatched
Safety Standardsunmatched
Strategic Planningunmatched
Team Playerunmatched
Time Managementunmatched
Travel Planningunmatched
Vendor/Supplier Planningunmatched
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