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Assistant General Manager

Henderson Chicken

Dallas, TX

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JOB DETAILS
SKILLS
Coaching, Conflict Resolution, Corporate Policies, Cost Control, Customer Support/Service, Delivery Driving, Financial Reporting, Food Quality, Food Safety, Inventory Management, Leadership, Maintain Compliance, Operations, Organizational Skills, Performance Metrics, Performance Reviews, Problem Solving Skills, Profit & Loss, Regulations, Restaurant, Revenue Growth, Safety Standards, Safety/Work Safety, Sales, Sales Strategy, Sanitation, Schedule Development, Staff Development, Team Building, Team Lead/Manager, Team Player, Training/Teaching
LOCATION
Dallas, TX
POSTED
30+ days ago
Benefits:
  • Competitive salary
  • Employee discounts
  • Opportunity for advancement
  • Training & development

Benefits/Perks
  • Competitive wages
  • Career Growth Opportunities
  • Fun and Energetic Environment
  • Ongoing training
  • Employee Discount
Position Summary
The Assistant General Manager is responsible for overseeing daily restaurant operations, driving financial performance, and leading a high-performing team to deliver exceptional food quality and guest service. This role ensures operational excellence, staff development, and adherence to company standards while creating a positive and productive work environment.


Key Responsibilities


Operations & Guest Experience


  •  Oversee all front- and back-of-house operations to ensure smooth, efficient service. 
  •  Maintain high standards for food quality, safety, cleanliness, and presentation. 
  •  Resolve guest concerns promptly and professionally to ensure satisfaction and loyalty. 
  •  Monitor speed of service, order accuracy, and overall dining experience. 
Team Leadership & Development


  •  Recruit, hire, train, and coach team members and shift leaders. 
  •  Create staff schedules based on business needs and labor targets. 
  •  Foster a positive, accountable, and team-oriented culture. 
  •  Conduct performance reviews and provide ongoing feedback and development. 
Financial & Business Performance


  •  Manage labor and food costs to meet profitability goals. 
  •  Track sales, inventory, and key performance metrics. 
  •  Implement strategies to increase sales, improve efficiency, and control expenses. 
  •  Ensure accurate cash handling, deposits, and financial reporting. 
Compliance & Safety


  •  Enforce health, safety, and sanitation standards. 
  •  Ensure compliance with company policies and local regulations. 
  •  Maintain a clean, organized, and safe work environment. 
Qualifications


  •  Minimum 3+ years of restaurant management or hospitality leadership experience in a fast casual or full service restaurant. 
  •  Proven ability to lead teams in a fast-paced, high-volume environment. 
  •  Strong problem-solving, communication, and organizational skills. 
  •  Experience with scheduling, inventory management, and cost control. 
  •  Availability to work flexible hours, including nights, weekends, and holidays. 
Key Competencies


  •  Leadership and team development 
  •  Customer service excellence 
  •  Operational efficiency 
  •  Financial accountability 
  •  Conflict resolution and decision-making 
Goal of the Role
The Assistant General Manager ensures that every guest receives exceptional service and every team member is supported, trained, and empowered—driving the continued growth and success of Henderson Chicken.

About the Company

H

Henderson Chicken

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