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Assistant General Manager

TownePlace Suites Draper

Draper, Utah

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JOB DETAILS
SKILLS
Accounting, Asset Management, Brand Management, Budgeting, Continuous Improvement, Corporate Communications, Corporate Policies, Corrective Action, Customer Relations, Dental Insurance, Employee Assistance Plan, File Maintenance, Financial Control, Forecasting, Health Insurance, Hotel Management, Inventory Levels, Leasing, Legal, Life Insurance, Management Consulting, Market Research, Meet Sales Quota, Office Management, Operations Management, Performance Management, Problem Solving Skills, Product Pricing, Property Maintenance, Real Estate, Real Estate Development, Real Estate Sales, Residential Real Estate, Revenue Growth, Sales, Sales Management, Staff Training, Supplier Optimization, Team Player, Training/Teaching, Vision Plan
LOCATION
Draper, Utah
POSTED
2 days ago
Benefits:
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discounts
Come join our award-winning team as the Assistant General Manager at the TownePlace Suites in Draper. Position is full-time with pay based on experience.

Benefits
  • Daily Pay – get paid on-demand
  • Medical Insurance
  • Dental
  • Vision
  • 401K Employer Match
  • Paid Time Off starting on first day
  • Free Life and Accident Insurances
  • Opportunities for growth and advancement within the Woodbury Group of hotels
  • Retention and Referral Bonuses (after 30 days)
  • Awesome Marriott worldwide hotel discounts (up to 75% off)
  • Employee Assistance Program
  • Employee Wellness Program 

Summary of Duties and Responsibilities:  Under the direction of the General Manager, the Assistant General Manager is responsible to assist with managing the hotel operations on a day-to-day basis, while directly managing the front office and breakfast departments.  The AGM will help the GM assure optimum performance and continual improvement in guest service and satisfaction, associate management, sales and marking, property appearance and maintenance, brand management, and profit/financial control. Day-to -day responsibilities include scheduling, motivating, assigning activities, training, and policy and procedure assessment.
 
Essential Functions - 
 
Financial 
  • Assist the GM in monitoring operational and financial performance; actively participate in the budget process, and accurately forecast for optimal staff and supply levels, maximum flow-through, and exceptional guest experience.
  • Maximize revenues and flow through to meet or exceed budgeted Net
Operating Income
  • Monitor monthly inventory of supplies and equipment flow through to the bottom line profit.
  • Accurately submit payroll ensuring employee checks are correct.
Sales 
  • Team up with the Sales team, help brainstorm and implement occupancy and revenue boosting strategies.
  • Work with Sales staff to manage all sales activities of the property and meet revenue objectives.
  • Assist the General Manager in researching and analyzing new products, pricing and services of competition.
Guest Satisfaction
  •  Promote 100% guest satisfaction throughout property; instill high level of guest satisfaction objective to all hotel associates. 
  •  Ensure that all guest-related issues are resolved in a manner consistent with the company’s goals and objectives.
  • Work with all team members to proactively be ready for guests through effective daily meetings, room inspections, reviewing front desk reports, etc.
  • Is visible to guests during peak check in/out times, peak breakfast times, etc. to ensure all interactions between customers and associates are positive.
 Associate Management
  •  Help recruit qualified applicants; train employees in accordance with company and brand standards.
  • Foster employee commitment to provide excellent service, and model desired service behaviors in all interactions with guests and employees.
  • Ensure all hotel staff, including new associates are properly trained in accordance with both hotel and brand standards.
  • Motivate and give direction to all employees.
  • Communicate all policies and procedures to entire staff; conduct regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc.
  • Work with the General Manager to ensure all shifts are covered by the appropriate management or supervisors.
  • Maintain accurate employee files.
  • Review guest satisfaction results and other data to identify areas of improvement; take corrective action as appropriate.
  • Perform duties in all aspects of hotel operations whenever needed.
Property Appearance
  • Conduct walk-throughs to confirm the building is well maintained and guest areas have an atmosphere that meets or exceeds expectations; document repairs and cleanliness of hotel property.
Miscellaneous
  • Serves as “Manager on Duty” as required.
  • Provides other relief or back-up duties as needed at the hotel.




About the Company

T

TownePlace Suites Draper

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