Assistant General Manager- Fairfield/Towneplace Suites, Schaumburg

The Assistant General Manager (AGM) guided by the General Manager (GM) will be overseeing departments such as front desk, housekeeping, sales, and maintenance. A qualifying AGM candidate will be tasked with ensuring that all policies and procedures are followed in order to uphold company standards.

PRIMARY DUTIES AND ACCOUNTABILITIES

65 % of Time (Essential)

Management/Supervisory

• Directly supervises the hotel staff. Responsibilities include interviewing, hiring, training, directing work, and appraising the performance of employees. Also tasked with resolving employee relations issues and rewarding/disciplining associates.
• Oversees the activities of all staff members in order to ensure adherence to hotel policies and procedures. Reviews all departmental schedules for accuracy and staffing demands.
• Conducts or aids in conducting all weekly, quarterly, and annual meetings.
• Assists General Manager in annual salary review and ensures that all employee wages follow federal, state, and local wage and hour guidelines.
• Performs functions of the General Manager in his or her absence.

Financial Responsibilities and Forecasting

30% of Time

• Responsible for completing weekly summary reports for the General Manager.
• Maintains accurate records of hotels funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card receipts, and registration information.
• Reviews vendor invoices.
• Responsible for employees Time Cards verification
• Assists in the preparation of the yearly and quarterly budgets as well as the annual marketing plan

Guest Service

Ongoing

• Offer guests assistance whenever possible.
• Responsible for resolving escalated customer relations issues.
• Answers inquiries pertaining to hotel policies and services.
• Must appropriately address guest requests to ensure customers are satisfied with the hotel's services and accommodations.
• Responsible for positively representing and promoting the property.
• Ensures systems and procedures are in place and followed for guest safety and security.

Other Duties as Assigned

10% of Time

• Fills in for vacant shifts as needed.
• Assists with sales and marketing efforts as directed by General Manager

SKILLS, EDUCATIONAL BACKGROUND, AND EXPERIENCE

• Bachelor's Degree or equivalent years of experience required.
• Previous experience as an Assistant General Manager highly preferred.
• 2+ years of supervisory and hospitality experience required.
• Excellent organizational and prioritization skills.
• Ability to work independently.
• Excellent communication skills.
• Able to work a flexible schedule.