The Assistant General Manager (AGM) supports the General Manager (GM) in overseeing the daily operations of the Company, ensuring efficiency, profitability, and top-tier customer service. This role involves managing staff, optimizing workflows, overseeing financial performance, and ensuring compliance with industry regulations.
Essential Duties and Responsibilities
The essential functions include, but are not limited to, the following
1. Operations & Team Management:
- Oversee daily HVAC operations, including scheduling and job assignments.
- Support field technicians, office staff, and customer service representatives.
- Implement operational procedures to improve efficiency and service quality
2. Customer Service & Client Relations:
- Ensure excellent customer service and address escalated customer issues.
- Build and maintain strong relationships with clients, contractors, and vendors.
- Monitor customer feedback and implement improvements to enhance satisfaction.
3. Financial Oversight & Sales Support:
- Assist in budgeting, financial reporting, and cost control.
- Support sales efforts by tracking leads, assisting with estimates, and following up on proposals.
- Identify opportunities to grow service agreements and increase revenue.
4. Compliance & Safety:
- Ensure company adherence to HVAC industry regulations, permits, and safety guidelines.
- Maintain a safe work environment and ensure OSHA compliance.
- Stay up to date on local, state, and federal HVAC regulations.
5. Inventory & Vendor Relations:
- Monitor inventory levels and coordinate with suppliers for parts and equipment.
- Negotiate with vendors to secure the best pricing and terms.
- Manage fleet and equipment maintenance to ensure operational efficiency.
6. Employee Training & Performance Management:
- Assist in hiring, training, and retaining top HVAC talent.
- Conduct performance evaluations and provide ongoing coaching and support.
- Foster a team-oriented culture and improve employee engagement.
Requirements
- Experience: 3-7+ years in HVAC operations or management.
- Education: Bachelor’s degree in business, management, or HVAC-related field (preferred).
- Leadership: Strong leadership and team management skills.
- HVAC Knowledge: Understanding of HVAC systems, service processes, and industry standards
- Customer Focus: Excellent problem-solving and conflict resolution skills.
- Financial Acumen: Experience with budgeting, pricing, and profitability analysis
- Technology: Proficiency in CRM software, scheduling systems, and Microsoft Office Suite.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
- Sitting for prolonged periods of time.
- Manual Dexterity
- Visual Demands: Prolonged use of a computer screen and reviewing documents.
- Lifting/carrying equipment using proper safety protocols, as necessary.