Assistant General Manager

Benefits --------

Bonus based on performance Competitive salary Employee discounts Free uniforms Opportunity for advancement Paid time off Profit sharing Training & development

Assistant General Manager | Fit Fusion ------------------------------------

Overview --------

The assistant general manager supports a high-performance gym environment and works directly with the general manager to oversee operations at the facility. Responsible for assisting in the training development and supervision of the MSR team, the assistant general manager plays a pivotal role in the day-to-day operations of the gym with the primary focus of delivering an excellent member experience in alignment with Crunch brand standards.

Responsibilities ----------------

• Assist in recruiting, hiring, training, and developing a high-performing team to maintain proper staffing levels at all times.
• Monitor and scorecard performance of the staff to meet or exceed expected KPI standards.
• Lead by example by delivering personal and team performance targets.
• Manage team member performance standards with on-going development, training, and coaching.
• Assist and support the General Manager in the areas such as:
• Scheduling and labor management
• Member service resolution with pace and empathy
• Resolving or escalating employee issues or concerns
• Lead generation and outreach efforts to impact new member sales
• New member acquisition and member integration into all services and programs offered
• Team member goal setting, development plans, and regular staff meetings
• Supervising club asset management, including inventory reconciliation, supply ordering, and club-related small equipment expenditures
• Involvement and supervision in all front desk and Kids Crunch-related activities
• Maintaining clean facility and overseeing equipment maintenance
• Daily cleaning checklist and facility/equipment work order oversight
• Utilizing Crunch-specific tools to communicate, document, and support overall club operations, such as incident reporting, facility standards, internal communications, and process integration
• Ensuring consistent compliance with all Crunch policies, procedures, and service standards

Requirements ------------

• 2 years of fitness facility and/or customer service-oriented management experience
• Experience executing objectives quickly and effectively managing key KPIs
• Experience leading and/or supervising employees preferred
• CPRAED certification required, can be obtained within 30 days of hire
• Understanding of labor control, optional staffing levels, and controls overtime
• Clear communication skills demonstrating confidence
• Reporting structure:
• Reports directly to the General Manager
• Works in conjunction with the Fit Fusion management team

Compensation ------------

• $39,500.00 - $55,000.00 per year