Assistant General Manager

Hotel experience minimum of 1 year required

• Offers courteous and sincere hospitality at all times.
• Answers questions about the hotel and community, is knowledgeable about the location of attractions, restaurants and shopping, and answers complaints or concerns by the guests.
• Is part of the hotel’s security team and is responsible for immediately reporting, orally or in writing, any potential safety or security hazards to immediate supervisor.
  Assists the General Manager in obtaining compliance with all Company policies and procedures and federal, state and local laws regarding personnel, wages, safety, and security.
• Ensures guests feel at home in the hotel. Knows and recognizes regular guests.
• Communicates effectively with employees and guests.
• Listens to employees' suggestions and follows up on them.
• Maintains confidentiality about the hotel, employees or guests.
• Develops and maintains an atmosphere in the hotel that encourages cooperation, promotes teamwork and reduces conflict.
• Maintains effective self-development program.
• Understands quality standards and effectively communicates them to employees.
• Maintains quality under all levels of occupancy volume.
• Understands and effectively uses all procedures related to maintaining service quality.
• Identifies and resolves quality problems quickly.
• Understands and implements safety, security, and preventative procedures relating to employees and guests.
• Understands profit and loss concepts at the hotel.
• Participates in marketing activities to implement the General Manager’s sales action plan (i.e. cold calls, appointments, phone follow-ups, letters, CVB and chamber events).
• Along with the General Manager, interviews, trains, and schedules all employees.
• Works with the General Manager and/or Director of Sales on all sales leads/bids.
• Performs all duties of all hotel staff when needed.
• Responsible for group sales set-up along with the General Manager and/or Director of Sales, including sending out group sales contracts, wedding blocks, and bus tours, etc.
  Participates in self-development seminars/training programs and on-site training when applicable.
• Responsible for daily checks of the night audit, credit card settlement, confirming the nightly audit was completed correctly and all accounts balance.
• Checks cash drawer for accuracy and maintain the appropriate balance of coinage/bills. Accounts for daily bank deposits and drops deposits at the bank. Files bank deposit slips in the audit.
• Supervises pool/whirlpool testing and maintenance at General Manager’s discretion, if applicable.
• Along with the General Manager, addresses guest concerns in an appropriate and timely manner.
• Is on call to ensure proper operation of the hotel. May also be required to call or stop at the hotel to confirm that everything is operating properly.
• Works required desk shifts per week per hotel’s current year budget and General Manager’s discretion.
• In coordination with the General Manager, evaluates employees to ensure that the level of performance complies with, or exceeds, Company/Brand standards. Retrains and corrects staff when necessary.
• Completes weekly billing of Direct Bill Accounts and checks/balances for those accounts.
• Assists the General Manager with ideas that will motivate and increase the morale of staff.
• Prepares all reports, daily and weekly, in the absence of the General Manager.
• Assists with the inventory of all hotel supplies.
• Accepts all hotel duties and responsibilities of the General Manager in his/her absence.
• Manages staff effectively and professionally in difficult and challenging situations.
• Along with the General Manager, responds to Social Media Reviews in a timely manner, according to brand requirements.
• Complies with BBP, OSHA, and Hazcom 2012 standards. Knows the potential hazards of any chemicals used and the proper personal protective equipment required. Uses personal protective equipment as directed by Safety Data Sheets.