Assistant General Manager

The Assistant General Manager supports the General Manager in leading all aspects of the Building Supply Division with a strong emphasis on retail sales growth, showroom presentation, and hardline inventory management. This position drives operational efficiency and customer satisfaction by maintaining an organized, well-stocked, and visually appealing retail environment, while ensuring profitability through strategic sales execution, hardline product ordering, and cost control.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

• Plans, develops, and implements retail sales strategies to maximize profitability and market share.
• Directs showroom merchandising and presentation to ensure products are displayed attractively and consistently reflect company standards.
• Oversees hardline inventory management including purchasing, ordering, stock rotation, and vendor relations to ensure product availability and accuracy.
• Trains and develops sales associates to deliver excellent customer service, achieve sales goals, and deepen product knowledge.
• Coordinates sales promotions, seasonal resets, and merchandising updates to increase customer engagement and drive revenue.
• Reviews sales performance reports and inventory metrics to identify trends, opportunities, and corrective actions.
• Analyzes budget requests and allocates resources for maximum return in retail and operations.
• Confers with administrative personnel and management on business performance, sales strategies, and operational adjustments.
• Promotes and enforces company safety programs in alignment with corporate guidelines.
• Builds community and customer partnerships to enhance the store's reputation as the supplier and employer of choice.
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Supervisory Responsibilities

Manages subordinate supervisors overseeing Sales, Retail Showroom, Purchasing, Marketing, Operations, Asset Management, and Administration. Responsible for the overall direction and performance of these functions, including facility, and people management. Directly supervises non-supervisory employees. Responsibilities include:

• Interviewing, hiring, and training staff.
• Planning, assigning, and directing work.
• Monitoring sales execution and retail merchandising standards.
• Appraising performance and coaching for improvement.
• Addressing complaints and resolving customer or employee concerns.
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Competencies

To perform the job successfully, an individual should demonstrate the following:

• Sales Leadership - Achieves sales goals; coaches team members; maintains customer satisfaction; leverages sales techniques to grow market share.
• Customer Focus - Ensures excellent customer service; monitors satisfaction; develops new approaches to customer needs.
• Retail Merchandising - Maintains showroom standards; plans layouts; drives seasonal resets; ensures appealing, organized displays.
• Inventory & Ordering - Manages hardline purchasing and replenishment; prevents stock-outs; monitors turns and aging inventory.
• Analytical & Strategic Thinking - Uses data to identify trends; develops strategies to improve retail and operational performance.
• Team Leadership - Inspires staff; builds morale; ensures alignment with goals; fosters teamwork.
• Problem Solving & Project Management - Identifies issues, develops solutions, and implements plans effectively.
• Quality & Safety - Promotes accuracy, cleanliness, and adherence to safety procedures.
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Qualifications

• Bachelor's degree in business, retail management, or related field; or equivalent experience.
• Minimum of 5 years of management experience in the building supply, retail, or related industry; or 10 years of progressive management responsibility.
• Proven ability to lead retail sales teams, manage hardline inventory, and oversee showroom presentation.
• Strong communication and leadership skills with a focus on customer service.
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Physical Demands

• Occasional standing, walking, and sitting required.
• Must occasionally lift and/or move up to 25 pounds.
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Work Environment

• Retail and office environment with moderate noise levels.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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The Lester Group is an equal opportunity employer committed to a workplace free from discrimination. We embrace diversity and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic. Our hiring and employment decisions are based on merit and business needs. We actively promote a culture of fairness and inclusion, welcoming qualified individuals of all backgrounds to apply.