Assistant General Manager

Club Pilates

Manhattan Beach, CA

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Coaching, Communication Skills, Customer Experience, Customer Relationship Management (CRM) Systems, Detail Oriented, Exceeded Sales Goal, Federal Laws and Regulations, Fitness, Forecasting, Interpersonal Skills, Lead Generation, Leadership, Mentoring, Metrics, Onboarding, Organizational Skills, People Management, Performance Analysis, Performance Management, Problem Solving Skills, Retail, Revenue Growth, Revenue Planning, Revenue/Sales Reporting, Sales, Sales Tools, Schedule Development, State Laws and Regulations, Strategic Planning, Team Lead/Manager, Writing Skills

LOCATION

Manhattan Beach, CA

POSTED

30+ days ago

As an Assistant General Manager, your #1 priority is driving daily membership sales, contacting leads, and creating a high-performance sales culture—all while delivering a world-class member experience. You’ll lead from the front by hitting personal sales goals, developing a strong in-studio community, and mentoring a results-driven team. This is a sales-first position ideal for someone who thrives on metrics, motivation, and movement.

Key Responsibilities
Sales & Lead Generation (Top Priority)
● Consistently meet and exceed personal sales goals
● Drive weekly lead generation through:
○ Local business outreach
○ Grassroots events and pop-ups
○ Referral programs
○ Community engagement partnerships
● Execute the LASER sales process to convert leads to long-term members
● Collaborate with General Manager to forecast and execute against weekly/monthly revenue targets

Strategic Planning & Performance Management
● Participate in weekly strategy meetings and monthly sales reviews
● Leverage reports to identify performance gaps and implement solutions
● Optimize all studio revenue streams: memberships, class packages, and retail

Retention & Member Experience
● Build rapport with every member to support satisfaction and retention
● Address and resolve member concerns with urgency and care
● Implement proactive strategies like check-ins for low-usage members, milestone
rewards, and VIP member touchpoints
● Monitor daily retention reports and manage follow-up tasks

Team Leadership & Culture
● Aid GM in recruiting, onboarding, and developing an exceptional sales and front desk team
● Participate in regular sales training, coaching, and role-play sessions
● Motivate the team to exceed targets with a clear path to commissions and incentives
● Uphold Club Pilates’s brand values through consistent team accountability and culture
building

Studio Operations
● Day-to-day operations, cleanliness, and presentation of the studio
● Aid GM in managing staff schedules and class coverage to ensure optimal studio flow
● Enforce compliance with local, state, and federal labor laws and Rumble policies
● Be onsite full-time, including evenings and weekends as required

Qualifications
● 2+ years of sales leadership experience, ideally in fitness, hospitality, or service-based
industries
● Proven success in hitting personal sales goals
● High-energy leadership style with the ability to inspire and train team members
● Strong interpersonal and written communication skills
● Proficient in CRM systems and sales reporting tools
● Highly organized and detail-oriented with a passion for problem-solving
● Passionate about fitness

About the Company

Club Pilates

Club Pilates is the largest employer of Pilates Instructors in the world. Instructors enjoy blocked scheduling and teach on top of the line equipment. Instructors at Club Pilates make teaching a career.

COMPANY SIZE

50 to 99 employees

INDUSTRY

Healthcare Services

FOUNDED

2007

WEBSITE

https://www.clubpilates.com/

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