Beverages, Budgeting, Business Skills, Communication Skills, Cost Control, Cost of Goods Sold (COGS), Dental Insurance, Financial Services, Food and Beverage Industry, Interpersonal Skills, Inventory Management, Leadership, Maintain Compliance, Marketing, Mentoring, Onboarding, Operations, Operations Management, Organizational Skills, Performance Analysis, Performance Reviews, Point of Sale (POS) Systems, Profit & Loss, Profit & Loss Analysis, Promotional Programs, Purchasing/Procurement, Quality Monitoring, Regulatory Compliance, Retail Operations, Safety Compliance, Sales, Systems Administration/Management, Team Lead/Manager, Team Player, Trend Analysis, Vision Plan
COMPENSATION
$70,000 - $90,000 + Bonus
THE GOOD STUFF
- Medical, Dental, and Vision insurance within 60 days (or next open enrollment).
- 401(k) eligibility after one year of service (for individuals 21+).
- Paid Time Off
THE ROLE
The Senior Operations Manager oversees all aspects of daily operations across Pick & Cheese, The Bodega, and Bodega Bar, ensuring each concept delivers exceptional guest experiences and meets operational, financial, and service standards. This role blends strategic leadership with hands-on leadership — driving excellence through people, systems, and execution.
The ideal candidate is an organized, hospitality-focused leader with strong business acumen, a deep understanding of multi-outlet operations, and a passion for culinary and beverage programs.
This role includes one week of onboarding and training in London, with housing and transportation provided.
WHAT YOU’LL DO
Operational Leadership
- Oversee daily operations for Pick & Cheese, The Bodega, and Bodega Bar.
- Lead outlet teams to maintain consistency, efficiency, and excellence in service and product delivery.
- Partner with kitchen and front-of-house managers to ensure smooth daily execution and guest satisfaction.
- Monitor quality, cleanliness, and brand presentation across all outlets.
- Ensure adherence to health, safety, and compliance standards.
Financial & Inventory Management
- Manage outlet-level budgets, cost controls, and profitability targets.
- Oversee purchasing, inventory, and COGS for The Bodega and Bodega Bar.
- Track sales performance, identify trends, and implement strategies to improve margins.
- Support GM-level reporting and P&L analysis in partnership with the Shaver Hall General Manager.
Team Leadership & Development
- Lead and mentor outlet leaders, fostering accountability, growth, and collaboration.
- Train team members on brand standards, hospitality practices, and operational systems.
- Maintain open collaborative communication between outlets and Shaver Food Hall leadership.
- Support recruitment, onboarding, and performance reviews for leadership and hourly team.
Guest Experience & Brand Culture
- Ensure each outlet reflects the distinct brand personality while maintaining the Shaver Food Hall standard of hospitality.
- Engage regularly with guests to ensure satisfaction and address concerns.
- Collaborate with marketing and events teams to support activations, promotions, and seasonal programming.
- Champion a culture of hospitality, creativity, and operational excellence.
WHAT YOU BRING
- 5+ years of management experience in multi-outlet or hospitality group settings.
- Strong leadership skills and proven ability to manage multiple teams and concepts simultaneously.
- Solid understanding of food, beverages, and retail operations.
- Experience with inventory systems, POS management, and budget control.
- Excellent organizational, communication, and interpersonal skills.
- Adaptable, hands-on, and calm under pressure.
- Obtain valid Manager Serv Safe Certification
APPLY TODAY!
Join Shaver Food Hall and help shape one of New York’s most exciting culinary destinations. As AGM, you’ll lead three unique concepts — Pick & Cheese, The Bodega, and Bodega Bar — within a creative, fast-paced environment that values hospitality, innovation, and teamwork. Enjoy world-class training in London, career growth opportunities, and the chance to be part of a team that’s redefining food hall culture.
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