Assistant General Manager, Operations

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Job Details

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Assistant General Manager, Operations - (MCI.9179)

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\t\t\t\t\t\t\t\tAssistant General Manager, Operations\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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\t\t\t\t\t\t\t\tKansas City International Airport (MCI) - Kansas City, MO 64153 US (Primary)

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Join our Field Team and help shape the future of retailâ€"where innovation, customer connections, and career growth come together in an exciting environment!Â

As the Assistant General Manager of Operations, oversees all back-of-house operations for an assigned group of retail stores, ensuring efficient inventory management, compliance, and loss prevention. This role is responsible for leading stock personnel, coordinating with airport facilities, and supporting the General Manager (GM) in achieving operational excellence.Â

Pay Rate: $75,000

Location: Kansas City International Airport (MCI)

Schedule:Â Mandatory weekend availability

Job Type: Full-time

BenefitsÂ

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• Medical, Dental & Vision InsuranceÂ

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• Free Life InsuranceÂ

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• Short- & Long-Term Disability InsuranceÂ

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• Paid Time OffÂ

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• 401k with company matchÂ

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• Employee DiscountÂ

Responsibilities

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Oversee all incoming inventory, ensuring accurate record-keeping and timely product placement on the sales floorÂ

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Lead and manage stock personnel and Stock Lead(s), including training, scheduling, and performance evaluationsÂ

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Conduct second-round interviews for stock personnel, ensuring the selection of qualified candidatesÂ

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Serve as the primary liaison for Loss Prevention, working to reduce shrinkage due to theft or inventory discrepanciesÂ

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Act as the point person for Airport Compliance Programs, ensuring stores adhere to all regulatory requirementsÂ

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Coordinate with Airport Facilities on maintenance, store builds, and emergency situationsÂ

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Act as Manager on Duty, performing opening and closing duties for the entire retail locationÂ

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Gain full proficiency in operational systems, including POS, StoreForce, ADP, Aptos, and PowerDMSÂ

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Assist the General Manager with critical business initiatives, acting as a backup when neededÂ

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Support visual merchandising efforts, ensuring store displays are well-maintained and aligned with brand standardsÂ

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Coach and manage stock team performance, providing feedback, training, and development opportunitiesÂ

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Ensure compliance with company policies and safety proceduresÂ

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Perform additional responsibilities as assigned by the General ManagerÂ

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3+ years of experience in retail inventory, warehouse, or stocking supervisionÂ

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1+ years of experience in a management or leadership roleÂ

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Proven ability to lead a team with a results-driven approachÂ

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Self-motivated and capable of working independently in a fast-paced environmentÂ

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Strong problem-solving, multitasking, and organizational skillsÂ

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Advanced computer proficiency, including Microsoft Office Suite (Word, Excel, PowerPoint) and inventory management systemsÂ

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TAM Card (Alcohol Beverage Awareness Certification) may be required, depending on locationÂ

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Must successfully complete the TSA Airport Badging Process, where applicableÂ

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Employment may be contingent upon passing background checks and/or drug screening, based on location requirementsÂ

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Additional Requirements   Â

MobilityÂ

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• Limited sittingÂ

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• Frequent standing, walking, climbing, crouching, bending, pushing, or pullingÂ

Visual / HearingÂ

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• Normal or corrected vision and hearingÂ

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• Can distinguish varying patterns, or materialsÂ

Language Â

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• Understand, speak, read, and write fluent EnglishÂ

Physical Activity Â

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• Use of fine motor hand functionsÂ

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• Lift 0-60 lbs.Â

About Us Â

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Companyâ€s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America. Â

EEO/ADA/DFWPÂ

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Â

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Last sync: 2026-08-14 00:30:11

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