Accounting, Coaching, Community Relations, Conflict Resolution, Cost Analysis, Leadership, Lift/Move 20 Pounds, Mathematics, Microsoft Office, On Call, Operations Management, People Management, Performance Analysis, Performance Reviews, Physical Demands, Presentation/Verbal Skills, Profit & Loss, Team Player, Time Management, Writing Skills
As an Assistant General Manager, you will assist the General Manager in managing the day-to-day resort operations in keeping with all corporate and brand standards, focus on maximizing profitability, as well as guest and team member satisfaction, and ensure goals and objectives are achieved. Our industry is 24/7, so the ideal candidate for this position needs to have the ability to work weekends, holidays, evenings and be on-call as needed.
Essential functions
- Leads and manages resort operations.
- Directs resort actions required to maximize profitability and increase service levels and team member satisfaction.
- Ensures brand standards are met.
- Facilitates resort meetings in General Manager absence.
- Provides input into the hiring, supervision, training, assessment, coaching, and disciplining of department heads and other key team members.
- Manages conflict and resolves team members and guests complaints.
- As requested by the GM, conducts performance evaluations that are timely and constructive.
- Organizes and oversees the schedules, timecards, and work of assigned staff.
- Collaborates with other managers to analyze costs, benefits, and losses of company profits.
- Serves as General Manager in GM's absence from property.
- Flexible working hours including weekdays, weekends, holidays and on-call as needed.
- Performs other related duties as assigned.
Supportive functions
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:
- Attends industry meetings and participates in industry organizations.
- Participates in and maintains active community relations.
- Participates in resort and corporate activities and meetings as requested.
- Perform special projects as assigned by the General Manager.
Physical requirements
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 20 pounds at times.
- Must be able to access and navigate the resort.
Specific job knowledge, skills, and abilities
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
- Extensive knowledge of resort/hotel operations
- Excellent time management skills with the ability to assign and delegate tasks.
- Excellent communications skills both verbal and written
- Excellent managerial and supervisory skills.
- Ability to work in teams and independently.
- Excellent math and accounting skills
- Ability to interpret financial data
- Proficient with Microsoft Office Suite or similar software programs.
Education and experience
- BS degree in related field, or comparable certifications and experience in the industry
- Minimum 3 years of successful resort/hotel operations leadership required.
- Prior GM experience or AGM experience is preferred.
Notice: the hospitality business functions seven days a week, twenty-four hours a day. As a result, this position will need to be on-call in case of urgent issues as needed. This also includes the ability to work a flexible schedule including weekdays, weekends, evenings and holidays. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times.