Benefits
Bonus based on performance
Competitive salary
Employee discounts
Free uniforms
Opportunity for advancement
Paid time off
Profit sharing
Training & development
Assistant General Manager| Fit Fusion
Overview
The assistant general manager supports a high-performance gym environment and works directly with the general manager to oversee operations at the facility. Responsible for assisting in the training development and supervision of the MSR team the assistant general manager plays a pivotal role in the day-to-day operations of the gym with the primary focus of delivering an excellent member experience in alignment with Crunch brand standards.
Responsibilities
Assist in recruiting hiring training and developing a high performing team members to maintain proper staffing levels at all times.
Monitor and scoreboard performance of the staff to meet or exceed expected KPI standards.
Lead by example by delivering personal and team performance targets.
Manage team member performance standards with on-going development training and coaching.
Assist and support to the General Manager in the areas such as but not limited to
Scheduling and labor management
Member service resolution with pace and empathy
Resolving or escalating employee issues or concerns
Lead generation and outreach efforts to impact new member sales.
New member acquisition and member integration into all services and programs offered
Team member goal setting development plans and regular staff meetings
Supervise club asset management to include inventory reconciliation supply ordering and club-related small equipment expenditures
Involvement and supervision in all front desk and Kids Crunch related activities
Maintain clean facility and oversee that equipment is maintained.
Daily Cleaning Checklist and facilityequipment work order oversight.
Utilize Crunch-specific tools to communicate document and support overall club operations such as incident reporting facility standards internal communications and process integration
Ensure consistent compliance with all Crunch policies procedures and service standards.
Requirements
2 years of fitness facility andor customer service-oriented management experience.
Experience executing objectives quickly and effectively managing key KPIs.
Experience leading andor supervising employees preferred.
CPRAED certification required can be obtained within 30 days of hire
Understanding of labor control optional staffing levels and controls overtime.
Clear communication skills demonstrating confidence.
Reporting Structure
Reports directly to the General Manager.
Works in conjunction with the Fit Fusion management team.
Compensation 39500.00 - 55000.00 per year