Duties and Responsibilities
Provide training, guidance, support, and feedback to Studio Leads to ensure a cohesive and high-performing team. This includes onboarding new Studio Leads and conducting training sessions with the General Manager (GM) when necessary.
Perform studio lead duties, including but not limited to managing Mindbody and AXLE, answering phones, responding to emails, and processing sales. They will also assist in opening and closing duties. Address client questions, concerns, and feedback promptly and professionally.
Facilitate new client processes, collaborating with Studio Leads to welcome and integrate newcomers into the JETSET community.
Collaborate with the GM to implement strategies for increasing brand awareness. Develop and support local marketing initiatives to attract new clients and elevate the studio's presence in the community. Promote JETSET in the community through 3-4 tabling or local events each month
Periodically review Net Promoter Scores and take action on detractor feedback.
The AGM will assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.