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Assistant General Manager - Washington D.C.

JETSET Pilates

Washington, DC

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JOB DETAILS
SKILLS
Artificial Intelligence (AI), Business Growth, Candidate Pipeline, Coaching, Content Development, Continuous Improvement, Customer Experience, Documentation, Fitness, Leadership, Marketing, Music, Onboarding, Operational Support, Operations, Policy Development, Power Amplifier, Quality Assurance, Social Media, Talent Management, Team Building, Team Lead/Manager, Training/Teaching
LOCATION
Washington, DC
POSTED
Today
JETSET Pilates is a modern, music-driven Pilates brand on a mission to make transformational fitness accessible, community-centered, and scalable. We are establishing the JETSET brand in one of the most dynamic and competitive fitness markets in the country - and we are looking for an exceptional Assistant General Manager to help lead that charge.

As a founding member of our team, you will partner directly with the General Manager to launch our first DC studio, build our instructor team, and establish the cultural standard for everything that happens on the studio floor.

KEY RESPONSIBILITIES

Community Building & Pre-Opening Execution
  • Lead and participate in local marketing initiatives including tabling events, community activations, and cross-collaborations with aligned lifestyle, wellness, and fitness brands
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  • Build authentic relationships with prospective founding members, local influencers, and corporate partners to drive pipeline and conversion
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  • Support the studio's social media presence - creating content and building an audience that amplifies on-the-ground community building efforts
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Instruction & Floor Leadership
  • Instruct a high volume of classes per week, maintaining the same standard of excellence expected of every JETSET instructor
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  • Provide real-time feedback, encouragement, and form corrections for clients of all levels - from first timers to long-term members
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  • Coach instructors through regular 1:1s and in-class observations - providing structured feedback and quality assurance that ensures consistency in delivery, flow, and client experience
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  • Embody the JETSET method in every class - fostering a sense of community, connection, and belonging that keeps clients coming back
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Client Experience & Studio Operations
  • Oversee and develop Studio Leads - providing training, guidance, and feedback to ensure a cohesive and high-performing front-of-house team
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  • Facilitate new client onboarding, welcoming and integrating newcomers into the JETSET community with intention and care
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  • Review Net Promoter Scores periodically and take action on detractor feedback in partnership with the GM
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  • Support daily studio operations - stepping in as acting GM as needed and contributing to scheduling, reporting, and operational continuity
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GM & Ownership Partnership
  • Provide regular updates to the GM on instructor pipeline, talent development, and floor operations - surfacing risks and opportunities proactively
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  • Contribute to the documentation and continuous improvement of studio policies, processes, and playbooks
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GROWTH TRAJECTORY

This role is expected to grow with the business. As we scale, there will be opportunities for increasing ownership across talent, training, and instructor development at the network level.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About the Company

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JETSET Pilates

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