Role Summary
The AGM acts as the operational leader of a park, responsible for running it like a business owner. The focus is on driving profitability, maintaining safety, leading a team, and delivering excellent guest experiences.
What the Job Really Emphasizes
- Ownership mindset – You’re accountable for everything (sales, safety, team performance)
- Leadership & development – Mentoring staff and building a strong team culture
- Operational excellence – Managing day-to-day functions like events, inventory, and finances
- Customer experience – Ensuring guests have a consistently positive visit
- Results-driven performance – Meeting revenue goals, increasing traffic, and hitting KPIs
Core Responsibilities (Simplified)
- Run daily park operations (staffing, opening/closing, inventory)
- Manage financials (P&L, budgets, profitability)
- Drive sales (events, memberships, parties)
- Enforce safety and cleanliness standards
- Lead, coach, and hold team accountable
- Handle incidents and communicate issues transparently
Success Looks Like
- Safe, clean, and well-run park
- Growing customer traffic year-over-year
- Hitting or exceeding sales goals
- Strong reputation in the community
- Developed and promoted team members
Key Traits
- Accountability and ownership
- Strong leadership and communication
- Ability to act quickly and adapt
- Confidence in handling tough conversations
- Focus on execution and results
I
Innovative Heights Orland Park LLC