Assistant General Manager

Taco Bell Corp

willimantic, CT

JOB DETAILS
SKILLS
Accounting, Analysis Skills, Coaching, Communication Skills, Computer Skills, Conflict Resolution, Corporate Planning, Corrective Action, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Equipment Maintenance/Repair, Fast Food, Finance, Food Services, High School Diploma, Interpersonal Skills, Inventory Management, Leadership, Legal, Marketing, Mathematics, Operations Management, Order Supplies, Performance Management, Presentation/Verbal Skills, Preventative Maintenance, Problem Solving Skills, Profit & Loss, Profit & Loss Management, Resolve Customer Issues, Restaurant, Retail, Revenue Growth, Root Cause Analysis, Safety Codes, Safety/Work Safety, Sales, Staff Training, Team Lead/Manager, Time Management, Training/Teaching, Vehicle Driving, Waitressing, Writing Skills
LOCATION
willimantic, CT
POSTED
30+ days ago

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Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States.The future holds 2,000 more restaurants across the globe within the next decade. It\s easy to see we\re in the business of making tacos, but at heart, we\re a business that\s fueled by the Live Más energy and passion of people serving people.What is "Live Más"?Equally important to the job role and responsibilities is making sure the Assistant General Manager can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you.Job Description - About the Job:Reporting to the Restaurant General Manager, the Assistant General Manager partners in the management of a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The AGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant.This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational excellence.The Day-to-Day: Build People CapabilityDrives culture, problem solves, resolves conflicts, communicates and motivates to drive results through othersRecruit and equip high quality operators to deliver great customer experiencesBuild a healthy and robust bench of developed and capable Managers and Team MembersLeads performance management process for all employees in their restaurantLead by example - be a culture champion and live by Taco Bell HUNGRY principles:Hungry, Understanding, Never Follow, Grateful, Relentless, and YouthfulLeverage culture and people capability to fuel brand performanceProvides leadership and coaching, developing Manager\s and Team MembersDeliver a Consistent Customer ExperienceEnsure complete and timely execution of corporate & local marketing programsEnsure a safe working and customer experience environment by facilitating safe work behaviors of the teamControl day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $1.0m - $2.0m plus restaurant with average dailytransactions of 500-800Ensure local health and safety codes, and company safety and security policies are metDrives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standardsUtilizes insights from customer programs to help elevate the customer\s experience and meet Taco Bell\s customer satisfaction targetsTracks, analyzes, and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedbackMonitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targetsGrow the Brand, Sales and ProfitsControl Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actionsEnsure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company StandardsEnsures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacementAnalyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targetsWorks with management team to develop and deliver unit-specific Annual Operating PlansMinimum Requirements - Is This You?High School minimum, University Degree Preferred1-3 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibilityBasic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skillsStrong interpersonal and conflict resolution skillsGood oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capabilityStrong analytical/decision-making skillsBasic personal computer literacyIs passionate about providing excellence in execution of quality food, service, cleanliness and speed standardsIs a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the businessProvides leadership and coaching for each employee in their restaurantDemonstrated track record of workplace achievement in the selection, coaching anddevelopment of managerial employeesProven ability to drive customer satisfaction, financial performance and employeesatisfactionWhy Taco Bell? We truly believe that where you work matters, and we know

About the Company

T

Taco Bell Corp

Taco Bell is an American chain of fast-food restaurants based in Irvine, California, in the U.S. A subsidiary of Yum! Brands, Inc., they serve a variety of Tex-Mex foods including tacos, burritos, quesadillas, nachos, other specialty items, and a variety of "value menu" items. Taco Bell serves more than 2 billion customers each year in 6,407 restaurants with more than 80 percent of which are owned and operated by independent franchisees and licensees.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Restaurant/Food Services
WEBSITE
http://www.tacobell.com