Assistant Guest Experience Manager

POSITION SUMMARY 

The Assistant Guest Experience Manager is responsible for driving sales and delivering exceptional guest checkout experience by ensuring fast, friendly, and efficient service. This role oversees the cashier team, including scheduling, training, performance feedback, and upholding our guest service standards. 

You will partner closely with HR to facilitate service training for new hires, ensure POS systems and equipment operate effectively, and collaborate with IT when issues arise. You will also maintain clean, professional front-end complexes and use strong leadership and problem‑solving skills to improve service and keep the team motivated. 

DUTIES AND RESPONSIBILITIES 

• Drive sales and profitability by reducing wait times and supporting team members with complex transactions. 
• Lead and empower the cashier team to deliver exceptional guest service, enroll guests in the Century21 loyalty program, and encourage guests to share feedback through surveys. 
• Oversee POS systems and equipment to ensure full functionality, especially during peak business hours. 
• Collaborate promptly with the Loss Prevention team regarding suspected fraud or incidents that require investigation. 
• Complete daily deposits, manage change requests, and monitor POS supply and equipment needs. 
• Facilitate guest service training during New Hire Orientation. 

QUALIFICATIONS 

• 1–3 years of retail management experience required. 
• Strong leadership, interpersonal, and communication skills. 
• Demonstrated analytical and problem‑solving abilities. 
• Flexible, results‑driven, and growth‑oriented. 
• Ability to train, motivate, and mentor a large, diverse team. 
• Strong sense of urgency and ability to prioritize in a fast‑paced environment. 

COMPENSATION

$66,300 - $72,000
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On site 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Century 21 NYC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.