Assistant Home Shopping Manager

Why choose us?

Job Summary

The Assistant Home Shopping Manager supports the Home Shopping Manager in overseeing the daily operations of the eCommerce/Home Shopping department. This role assists with managing online order fulfillment, ensuring exceptional customer service, maintaining productivity standards, and supporting the recruitment, training, and development of department associates. The Assistant Home Shopping Manager assumes leadership responsibilities in the absence of the Home Shopping Manager.

Key Responsibilities Department Operations

• Assist in overseeing daily Home Shopping operations, including order fulfillment, staging, and customer pickup or delivery processes.
• Monitor workflow to ensure online orders are accurately selected, packed, and completed on time.
• Support scheduling and labor planning to meet operational and service level expectations.
• Ensure department equipment, handheld devices, and workstations are maintained and used properly.
• Assist in implementing company programs, promotions, and operational initiatives.

Customer Service

• Deliver exceptional customer service to online and in-store customers.
• Resolve customer concerns related to product availability, substitutions, order accuracy, and delivery or pickup issues.
• Promote customer satisfaction by ensuring high-quality order fulfillment and timely service.
• Monitor customer feedback and support continuous improvement efforts.

Leadership & Team Development

• Assist with recruiting, onboarding, training, and developing Home Shopping associates.
• Provide coaching and performance feedback to improve productivity and quality standards.
• Foster a positive, inclusive, and customer-focused work environment.
• Support performance management and accountability initiatives.

Order Fulfillment & Quality Standards

• Ensure online orders are selected accurately and meet company quality standards.
• Monitor product freshness, condition, and presentation when selecting customer orders.
• Minimize substitutions, shorts, and customer complaints through effective inventory awareness and communication.
• Support productivity goals and key performance indicators for the department.

Safety & Compliance

• Ensure compliance with all company policies, food safety standards, and workplace safety procedures.
• Maintain a clean, organized, and safe work environment.
• Follow all regulatory requirements related to order fulfillment and customer service operations.

Financial Performance

• Assist in achieving department sales, labor, and productivity goals.
• Monitor operational metrics and identify opportunities for improvement.
• Support efforts to reduce waste and improve efficiency.

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values - Click below to view video: ACI Values

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

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