Assistant Hospitality Manager

Job Title: Assistant Hospitality Manager

Reports to: Lodge Manager

Level: Salaried

Schedule: 6 weeks on / 2 weeks off rotation, or as per manager's discretion and business needs

SCOPE

Supports the Hospitality Manager in the total operation of an assigned lodge and assumes full responsibility for the site in the manager's absence - supervising department teams, supporting budget and reporting accuracy, and upholding guest experience and safety standards.

WHO WE ARE

Target Hospitality is a leading provider of specialty rental and hospitality services, delivering turnkey workforce housing, culinary, and facility management solutions to remote and challenging environments across North America. We take pride in building not just accommodations, but communities - and that same commitment to people extends to our own team.

We believe that a great guest experience starts with a great employee experience, and we invest in the people who make that happen every day.

PRIMARY RESPONSIBILITIES

• Accountable and responsible for maintaining a safety culture, following all SOPs, JSAs, and policies and procedures as set out by Target Hospitality.
• Assume full responsibility for the operation of the lodge in the absence of the Hospitality Manager, including during off-rotation, leave, and travel.
• Support the Hospitality Manager in overseeing all lodge departments, including guest experience, culinary, housekeeping, front desk, and maintenance.
• Supervise, coach, and support department supervisors and site staff on standards, service delivery, and day-to-day problem solving.
• Assist in managing the lodge operating budget by tracking labor, food, and supply costs and flagging variances to the Hospitality Manager.
• Maintain accurate occupancy, census, and meal count records, and prepare operational reports for review.
• Support accounts receivable, invoicing, and administrative processes for the lodge as required.
• Conduct inspections and audits of lodge departments to verify compliance with company standards, food safety, and HSE requirements.
• Support client communication on site and assist in resolving service issues promptly and professionally, escalating as appropriate.
• Partner with Talent Acquisition and Human Resources on hiring, onboarding, retention, and employee relations matters for the site.
• Track completion of required training and certifications for site personnel and escalate gaps.
• Coordinate on-site vendor and contractor activity, including scheduling and access.
• Support inventory, ordering, and receiving across departments to maintain adequate supply levels.
• Support emergency response at the lodge and help ensure all safety equipment and procedures are in place and current.
• Exceed our guests' needs by providing world-class customer service.
• Attend all safety meetings and participate in Target Hospitality emergency response procedures.
• Additional duties may be assigned by a manager.

PHYSICAL DEMANDS

• Extended periods of sitting and computer use when performing administrative and reporting work.
• Short- and long-distance walking required during daily lodge walkthroughs and inspections.
• Use of stairs and step stools.
• Occasionally lift an average weight of 25 lbs with a maximum of 50 lbs. Where weights may exceed 50 lbs, the assistance of another person or a lifting aid is mandatory.
• Ability to work in a physically demanding, high-stress environment.
• Ability to walk on uneven terrain and access all areas of the lodge, including kitchens, laundry areas, dormitories, and mechanical spaces.

WORKING CONDITIONS AND ENVIRONMENT

• Ability to hear and understand verbal instruction as well as other sounds such as safety alarms and signals.
• Must be able to see without impairment for inspection purposes, and able to read small text such as product warning labels.
• Exposure to extreme hot and cold environments during walkthroughs and outdoor inspections.
• Ability to work within a rotational schedule of 6 weeks on and 2 weeks off, or as per business needs.
• Lodge locations are often remote, with limited amenities and services nearby.
• Ability to work safely and navigate within small, close quarters and congested areas.
• May be exposed periodically to elevated noise and surroundings.
• Must be available to respond to operational and emergency issues outside of standard working hours.

QUALIFICATIONS

• Bachelors degree in Hospitality Management, Business Administration, or a related field, or equivalent operational experience.
• 2+ years of hospitality, workforce housing, food service, or facilities management experience.
• 1+ years of supervisory experience leading a team or department.
• Remote-site, camp, or workforce housing experience preferred.
• Experience supporting budget tracking, cost control, or operational reporting.
• Strong organizational and administrative skills, including recordkeeping and reporting accuracy.
• Proficiency with Microsoft Office, and experience with hospitality, workforce management, or reporting systems.
• Valid food safety certification (ServSafe or equivalent) preferred.
• First aid certification is an asset.
• Valid driver's license.
• Ability and willingness to travel and work long rotations away from home.
• Must be able to pass a background check and urinalysis.

WHATS IN IT FOR YOU

We offer a comprehensive benefits package designed to support you and your family - on the job and beyond:

• Free Housing & Meals On Rotation - While on rotation at the lodge, housing, meals, laundry, and gym access are all provided at no cost to you.
• Health Coverage - Medical, vision, and dental insurance to keep you and your family covered.
• Flexible Spending - HSA and FSA options to help you save on healthcare costs.
• Employee Assistance Program - Confidential support for life's everyday challenges, big and small.
• Pet Insurance - VPI pet insurance to help care for your four-legged family members too.
• Retirement Savings - 401(k) plan with company match to help you plan for the future.
• Easy Enrollment - Online enrollment portal makes signing up for benefits fast and simple.
• Competitive Pay - Compensation that reflects your skills and hard work.