Calculators, Coaching, Communication Skills, Copying Machines, Corrective Action, Customer Satisfaction, Customer Support/Service, Detail Oriented, Disciplinary Action, Employee Relations, Fax Machines, Lift/Move 30 Pounds, Maintain Compliance, Marketing, Mine Water, Multitasking, Office Equipment, Operations, Operations Management, Order Supplies, People Management, Quality Management, Safety Training, Spa Services, Staff Motivation, Team Player, Telephone Skills, Time Management, Typing
JOB TITLE: Assistant Spa Manager
DEPARTMENT: Health & Wellness
REPORTS TO: Health & Wellness Spa Manager
CLASSIFICATION: Full-time Non-Exempt
Job Summary: Responsible for providing excellent customer service and managing daily operations including staff management
Focus: Employee Relations & Development
Departmental EXPECTATION OF EMPLOYEE:
- Adheres to Sycamore's Policies and Procedures
- Acts as a role model within and outside Sycamore.
- Maintains a positive and respectful attitude with coworkers and customers
- Consistently reports to work on time prepared to perform duties of position
- Participates in monthly safety training.
- Demonstrates honesty, integrity and professionalism at all times
DUTIES AND RESPONSIBILITIES:
The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
- Represent the H&W Manager in their absence acting as Manager on duty
- Assist with hot tubs, spa, and gift shop operations
- Oversee Supervisors, and staff
- Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans.
- Interview, payroll, staffing, training and coaching, handle employee relations including disciplinary actions
- Assist in hiring, scheduling, motivating and coaching employees; serve as a role model
- Report accidents, injuries, and unsafe work conditions to manager.
- Supports staff at peak times and undertake any operational duty to ensure customer expectations are met (i.e. answering phones, booking spa appointments, cash handling, etc.)
- Maintain strong communication within the department
- Order operational supplies and professional products
- Ensures employees adhere to company policies
- Solve guests complaints and misunderstandings to customer satisfaction
- Ensure clients safety, comfort, and well-being
- Participates in marketing and promotional ideas to help achieve the desired revenue for the department
- Perform all other duties as requested by manager
QUALIFICATIONS:
To perform this job successfully, employee must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
- Requirement: Three or more years of management experience in Hospitality or Spa Environment
- Must be able to work holidays, weekends and evenings
- Must be able to speak, read, write and understand the primary language (s) used in the workplace.
- Basic typing skills and ability to operate standard office equipment including copier, fax, telephone, calculator, etc.
- Develop knowledge in POS and Reservations Program
- Thorough understanding of spa treatments and the spa environment
PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
- Calculate figures and amounts.
- Coordinate multiple tasks simultaneously
- Excellent customer service
- Acute attention to detail
- Ability to work in stressful situations
- Stand, sit and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell.
- The employee must occasionally lift and/or move, carry, push and pull up to 30lbs
WORK ENVIRONMENT
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
Work conditions include exposure to scents and mineral water sulfur odor.
Your company reserves the right to change job responsibilities, transfer job positions, or assign additional job duties at any time
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Sycamore Mineral Springs Resort