assistant hotel manager US

Description

your typical citizenM shift could include:

• Lead, encourage, and inspire ambassadors in order to support the operational procedures of citizenM;
• Ensure a sound understanding of citizenM brand values;
• Coach and train ambassadors, develop and nurture talent, provide feedback and monthly evaluations;
• Demonstrate excellent problem analysis skills and decision making;
• Create shift schedules, ensure adequate cover at all times, and assign daily tasks;
• Be responsible for your own personal planning and work organization;
• Ensure a working understanding of legislation that governs the operation of a hotel and its activities; including employment law, health and safety, food safety, alcohol licensing, first aid and fire safety.

• Welcome our guests and help them check in and check out at the kiosks;
• Maintain the hotel environment to ensure a clean and comfortable experience;
• Know the places to shop, eat, drink, club and generally experience the best the city has to offer;
• Handle reservations and process administrative matters;
• Work with our hotel management system;
• Manage daily societyM meeting rooms and functions where applicable.

• Work with the team to serve our guests at canteenM;
• Work with point of sale system;
• Demonstrate exceptional product knowledge of canteenM and guarantee quality;
• Manage daily f&b revenue targets and drive commitment to monthly results.

• Seek opportunities to enhance the guest experience, creating an environment where guests want to stay, work, and play. 
• Coordinate with housekeeping and engineering to manage the hotel room inventory, ensuring the rooms are maintained and presented in top condition;
• Report daily hotel revenue and be responsible for the handling of cash.

• Manage the purchasing of all food and beverage items and hotel operating equipment;
• Manage stock in line with fluctuating levels of business, minimizing waste;
• Ensure the respect for the property in which you work.

do you have what we’re looking for?

• Are fluent in English
• Can multi-task
• Do not need specific hotel experience but need to have 2 years or more managerial / coaching experience
• Are a team player
• Love to meet and greet different people
• Are passionate about the things you’re doing

• Morning or evening shift (rotating schedule), with the possibility of doing night shifts occasionally 
• Morning shift : 7:00AM-3:30PM 
• Evening shift: 3:00PM-11:30PM 

what's in it for you?

• Competitive salary of $89 842 per year on a full time basis 
• Bonus potential of up to 10 % monthly based on your impact on the team, guest satisfaction, and financial performances
• Medical, dental, vision benefits at an extremely low employee cost; 
• Life insurance and 401K; 
• Extensive time off balance starting at 23 days in your first year 
• An exclusive citizenM outfit and comfy shoes by On Running 
• Meal and coffee (or tea) on us during your shift break 
• Employee Assistance Wellbeing Program (EAP) 
• citizenM referral program - refer your talented friend or family member and get rewarded for it! 
• Opportunities to let your talent travel to other citizenM properties (many assistant hotel managers have become hotel managers in just a few short years here) 
• citizenM experience nights for you (and discounted rate for friends and family)
• citizenM referral program - refer your talented friend or family member and get rewarded for it!