Assistant House Manager

Job Profile:

Job Family:

Time Type:

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Job Description:

ASU Gammage is seeking part-time employees to work in the front of house during events. This position monitors and oversees the front of house activities during performances at ASU Gammage and other venues on campus, including handling patron complaints, writing incident reports and supervising the floor managers all while contributing to the welcoming environment in our venues. ASU Gammage accommodates up to 3,000 patrons a night. The ideal team members will have worked on the housestaff in some capacity in the past and are familiar with our operations. Bilingual candidates are encouraged to apply.

Position Salary Range: $20.75 per hour

Primary Duties:

• Monitor the work of ushers/ticket takes

• Answer inquiries of patrons and Floor Managers

• Collect tickets from patrons and ensure tickets are valid

•  Ensure prohibited items, such as containers of alcohol, are not brought into the venue

• Monitor activities at Command, including answering telephones, greeting artists and visitors

• Direct patrons to seating locations

• Respond to patrons experiencing medical emergencies 

• Assist with inventory of merchandise during rental events as needed

• May work other venues

Desired Qualifications:

• Experience in: working at ASU Gammage in the front of house; providing customer service to a diverse population, including conflict resolution with respect; communicating verbally to large groups

• Demonstrated knowledge of the performing arts

• Evidence of effective verbal and written communication skills

Essential Functions:

• Utilizes computer software applications such as MS Outlook, Word and Excel.

• Answers multiline telephone. 

• Climb stairs; walk through the seating areas and stand/bend/stoop for long periods of time.

• Assist/direct patrons to exits in an emergency evacuation situation.

• Detect prohibited items being brought into the building.

• Greet patrons and scan tickets at entrances.

Working Environment:

• .Requires standing and walking for extended periods, including walking through seating areas and climbing stairs.

• May require bending, stooping, lifting, pushing, or pulling up to 45 pounds.

• Environment may include large crowds, noise, dim lighting, and fast-paced activity during events.

• Requires use of computers, multiline telephones, ticket scanning equipment, and standard office software.

• Schedule may include evenings, weekends, holidays, and work at other venues as needed.

Department Statement:

ASU Cultural Affairs is comprised of three units - ASU Gammage, ASU 365 Community Union and ASU Kerr. Through the mission of Connecting Communities, ASU Cultural Affairs makes an impact across the Valley of the Sun through the arts, entertainment, education and events.

ASU Gammage has been a top cultural destination in the Valley for more than 50 years. The Frank Lloyd Wright designed performing arts center located on the Tempe campus of Arizona State University is one of the largest university-based presenters of performing arts in the world and top touring market for Broadway. Home to the Desert Financial Broadway Across America - Arizona and Beyond series, the mission of Connecting Communities goes beyond the stage and programs and impacts the community through shared experiences in the arts. 

ASU Cultural Affairs is committed to providing a welcoming, equitable and respectful environment for all in order to realize our mission of Connecting Communities through the arts, entertainment, education and events. Our core values serve as a guide for daring engagement, respectful dialogue and cross-collaboration. Learn more about our commitment and values at https://www.asugammage.com/about/asu-cultural-affairs-core-values

To learn about ASU Gammage, visit: asugammage.com/about
To learn about the ASU Charter and goals, visit: president.asu.edu/asu-mission-goals 
 

Driving Requirement:

Location:

Funding:

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement: