Assistant Housekeeping Manager at The Pearl Hotel

Job Summary

The Assistant Housekeeping Manager is responsible for assisting the Director of Lodging and Housekeeping Manager with housekeeping operations. The Assistant Housekeeping Manager will lead training initiatives to achieve the highest levels of guest satisfaction, quality service and compliance with St.Joe policies and procedures while meeting and exceeding financial goals. This position will focus on both short term and long term operations and planning for the housekeeping department and enforce a through quality assurance program, appropriate coach and counsel sessions, operating within departmental budget constraints and assist Director of Lodging with guest experience enhancements, revenue strategies, and any other strategies needing implemented.

Primary Responsibilities & Essential Functions

• Facilitate hiring process, including interviewing, training, and evaluating job performance while providing ongoing training and development to all positions
• Interact with all employees in the Housekeeping department so that they can be evaluated, coached, counseled, and provide leadership support to the team
• Train staff on company policies and procedures, updated laws and regulations that are necessary for safe and effective job performance
• Assist with staffing, scheduling, and timekeeping by ensuring breaks and labor costs are being managed efficiently
• Control all expenditures relating to Housekeeping, including, labor, guest room supplies, and all cleaning supplies and equipment
• Provides courteous, personalized, attentive, sincere, consistent guest service by responding promptly and efficiently to inquiries, request & complaints using guest service skills
• Maintains open and clear communication with all departments and guests to ensure consistent service
• Conduct inspections of guest rooms, public areas, and back-of-house spaces and provide feedback to ensure quality standards
• Monitor housekeeping inventories such as lines, supplies, and equipment, to ensure adequate levels are maintained and order replenishment as needed
• Put together a successful preventative maintenance program for the guest rooms, commons area, and meeting spaces
• Oversee the cleaning and upkeep of carpets, upholstery, windows, walls, elevators, lobbies, restrooms, and common areas
• Work with vendors to ensure service levels are maintained
• Maintain documentation, room assignments, and status updates in hotel systems; manage absentee coverage and substitute staff
• Conduct daily stand-up training sessions and ongoing coaching for the staff to reinforce service standards
• Innovate housekeeping process to improve efficiency and enhance guest experience
• Be familiar with all hotels services and features, as well as, local attractions and activities to respond to guest inquires accurately
• Anticipate guest needs, respond promptly and acknowledge all guests, however busy and whatever time of the day.
• Ensure cleanliness, sanitation, organization, and proper maintenance of all housekeeping areas and equipment
• All other duties as assigned

Education and Experience

• 3 years' experience in a similar role or in a supervisory role
• Previous Hospitality experience preferred
• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
• Ability to read, write, speak, understand, and communicate in basic English preferred

Knowledge, Skills, Abilities

• Detail oriented and thorough
• Ability to perform consistent work to the highest of standards
• Ability to remain discreet and respect the privacy of guests
• Ability to interact with guests in a pleasant friendly way
• Ability to lead a team effectively and efficiently
• Advanced knowledge of housekeeping operations
• Ability to retain and enforce safety procedures
• Advanced knowledge of cleaning operations
• Advanced knowledge of sanitation operations
• Ability to solve conflicts individually
• Good communication skills are an asset
• Good organizational skills
• Workplace Hazardous Materials Information System (WHMIS) is an asset
• Exceptional time management skills
• Ability to be proactive in carrying out and overseeing the completion of assigned duties
• Ability to operate Microsoft Word, Excel and Outlook proficiently
• Ability to solve complex problem
• Ability to efficiently manage resources
• Extensive knowledge of operating housekeeping equipment

Physical Demands

• Frequent bending, kneeling, stooping, walking, pushing, and pulling
• Occasional keyboarding
• Must be able to lift 50 lbs

Working Conditions

• Indoors
• Exposure to laundry and cleaning chemicals (with proper PPE)
• Possible exposure to a somewhat noisy environment
• Possible exposure to bodily waste

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.