Assistant Housekeeping Manager

The Assistant Housekeeping Manager will aid the Housekeeping Operations Manager in providing supervision, direction and management of the Housekeeping, Laundry and Public Areas departments to ensure the highest levels of cleanliness and guest satisfaction are met and maintained. This position will also assist in providing a healthy work environment by promoting integrity, fostering teamwork and ensuring excellence throughout the department.

Responsibilities

Will assist in the hiring process for the Housekeeping Department by interviewing qualifying candidates.

Will assist in conducting annual performance appraisals; counsel employees on necessary improvements.

Ensure all documentation of terminations, counseling or coaching sessions, evaluations, etc., are accurate and placed in associate's personnel file.

Assist in the training and development of Housekeeping staff on policy and procedures for the department.

Maintain knowledge of industry trends and current technology to maximize revenue and maintain competitive position.

Monitor implemented training programs to ensure the highest level of customer service throughout the department.

Assist in the resolution of customer complaints; follow through on guest reviews and customer feedback as appropriate to maintain a high level of customer satisfaction.

Assist in overseeing lost and found procedures for all housekeeping areas.

Assist in conducting department meetings that motivate and prepare staff on a daily basis; ensure shift change updates are accurate.

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards

Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended

Monitor and maintain cleanliness, sanitation, and organization of assigned work areas

Maintain complete knowledge at all times of: status of hotel room count, group arrival, VIPs, special events, and knowledge of job responsibility of staff

Ensure that assigned staff have reported to work and clocked in properly; document any late or absent employees

Document call offs and replace for any shift

Coordinate breaks for assigned staff

Prepare and distribute assignment sheets to assigned staff and review priorities

Assign radios, keys and ipads/ipods to assigned staff. Maintain accurate record of such and ensure security of keys

Communicate additions or changes to the assignment sheets as they arise throughout the shift

Inspect guest rooms, guest corridors, elevator foyer area, vending area, service areas including linen closets, staff restroom, and storage area

Check all staff for proper work attire/grooming

Check all equipment used by immediate staff under their responsibility for proper supplies, neatness, cleanliness, and mechanical problems. Instruct designated personnel to correct deficiencies

Inspect public areas/bathrooms, restaurants, pool area, offices, and service areas after being cleaned by respective personnel, using designated checklists. Directly contact respective personnel and relay any deficiencies to be corrected

Assist staff with their job functions where needed to ensure optimum cleanliness and service standards for guests

Report work orders for maintenance repairs

Monitor guests requests are completed within a timely manner

Manage employees missed or improper time clock punches

Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action with manager and/or on-coming supervisor.

Perform other duties as assigned.

Qualifications

High School Diploma or Equivalent; College Degree preferred.

2 years experience as a manager in hospitality with positive leadership qualities

Bilingual English/Spanish highly desired; excellent communication skills verbally and written.

Experience working in the Housekeeping department of high-volume property.

Knowledge in basic sanitation and safety compliance requirements, including chemical handling and disposal.

Provide legible communication

Detail oriented in performing job functions with speed, and accuracy

Easily adapts to change with a positive attitude

Ability to prioritize and organize tasks

Ability to follow specific directions thoroughly

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Crowne Plaza Hotel - Louisville Airport is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.