About the Assistant Housekeeping Manager Position
Our company is seeking a hardworking, service-oriented Assistant Housekeeping Manager reporting to Director of Housekeeping to join our team. Whether working to tidy up the lobby or turning over a guest room, our ideal candidate will work quickly and efficiently to ensure a clean environment for all of our clients.
If you're energetic with a knack for cleanliness and customer service, we'd love for you to apply!
Overtime Control & Daily Practices
Daily Time & Staffing Practices
- Review group timecards daily (start of shift and end of shift)
- Watch for early clock-ins and late clock-outs; address immediately
- Monitor staff approaching 32–35 hours midweek and adjust assignments
- Ensure staff are clocking in/out only when actively working
Scheduling & Coverage
- Adjust daily room assignments to balance workloads and avoid unnecessary OT
- Use available staff with lower hours before assigning overtime
- Coordinate coverage plans for known call-outs, vacations, or LOAs
- Escalate staffing gaps early when coverage cannot be absorbed without OT
Call-Out & Attendance Management
- Document all call-outs daily
- Distinguish between:
- Legitimate sick time
- Excessive or patterned call-outs
- Address repeated call-outs through coaching and corrective action as appropriate
- Avoid defaulting to OT as the first coverage option
End-of-Day Controls
- Ensure all rooms and public areas are completed before authorizing OT
- Confirm no unauthorized OT is worked
- Review exceptions and correct timecards daily, not at payroll
Communication & Escalation
- Notify HR and Operations immediately when OT is unavoidable
- Communicate vacancy and LOA impacts that are driving OT
- Participate in weekly OT and staffing review discussions
Manager Accountability
- Overtime must be intentional, approved, and documented
- Managers are accountable for timecard accuracy and daily monitoring
- Consistent enforcement of timekeeping expectations is required
What Success Looks Like
- OT is limited to unavoidable operational needs
- Fewer payroll surprises
- Balanced workloads across staff
- Improved morale by reducing forced extra hours
Housekeeping Manager Requirements
- High school diploma or GED preferred
- Previous experience working as a Housekeeper preferred
- Able to work efficiently both independently and in a team
- Able to lift at least 25 pounds
- Excellent time management skills
- Great customer service skills