Assistant Housekeeping Manager

Position Summary - Pay Range - $29.00 to $30.00/hour

The Assistant Housekeeping Manager is responsible for assisting the Housekeeping Manager with the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

Essential Functions

• Must adhere to the company’s Service culture – 4 Keys to creating guests for life.
• Must participate in all hotel required meetings and trainings.
• Focuses on guest service scores and ensures the feedback is addressed in a timely manner.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/business attire and nametag.
• Maintain a regularly scheduled cleaning program (i.e., floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.
• Lead in maintaining and controlling all housekeeping equipment.
• Promote teamwork and quality service through daily communication and coordination
• Inspect rooms daily and ensure that some rooms are inspected by supervisors on a daily basis.
• Partner with hotel management in inspecting all VIP rooms prior to arrival.
• Ensure that public areas, guest rooms and back-of-house areas are cleaned to Hotels standards.
• Lead in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.
• Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion.
• Conduct pre-shift meetings for room attendants and housepersons daily.
• Balance and clear room status nightly; compare the p.m. housekeeping report with the HMS room status report and resolve any discrepancies.
• Partner in reviewing Housekeeping team worked hours for payroll compilation and submit to Accounting on a timely basis.
• Partner in preparing employee schedule according to business forecast, payroll budget guidelines and productivity requirements.
• Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
• Maintain and monitor "Lost and Found" procedures and policies according to Hotels standards.
• Focus the Housekeeping Department on their role in contributing to the Guest Service and audit Scores.
• Monitor all V.I.P.'s, special guests and requests.
• Maintain compliance with Hotel policies, standards and regulations to ensure safe and efficient operation of the hotel.
• Abide by all hotel policies and safety rules.
• Perform other duties as requested by management.

 Qualifications

• At least 2 years of progressive experience in a hotel or a related field;
• Supervisory experience required.
• Proficiency in Microsoft Office applications is preferred.

 Working Conditions and Schedule

• Flexible and long hours sometimes required, including nights, weekends or holidays.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Requires manual coordination to operate computer and other business equipment.
• May require sitting, standing, bending, squatting, stretching, excessive walking.
• May have exposure to chemicals.                                                                                                                                                          

Please note this job description is considered to be a general outline of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may be subject to changes or revisions by Peregrine Yountville Management LLC at any time with or without notice.

Peregrine Yountville Management LLC is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.  We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws.

Peregrine Yountville Management LLC participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system.