Monitor education delivery to ensure consistent implementation of the Aveda curriculum.
Support student outcomes, including completion, licensure, and placement, with the goal of exceeding company standards.
Create and maintain a student learning environment that is student- and guest-focused, adaptable, and committed to continuous learning.
Meet with students and staff regarding policies and procedures, educational activities, and academic, behavioral, or learning challenges.
Implement and oversee the Student Care Program, providing counsel, guidance, and mediation to students facing academic, personal, behavioral, or vocational challenges.
Enforce attendance and disciplinary policies fairly and consistently.
Maintain accurate student records and all documentation associated with the Student Care Program.

Admissions, Retail & Guest Experience

Partner with the Director to monitor and support revenue-generating departments, including Admissions, Guest Recruiting, Retail, and Services.
Shadow admissions managers during student tours, meet with prospective students and guests, and identify opportunities for growth and improvement.
Model and reinforce exceptional customer service standards across the Institute and retail environments.
Help create a guest experience that consistently exceeds expectations and aligns with company goals.
Ensure the Institute provides an elevated, welcoming environment for students, guests, and employees.

Operations & Compliance

Partner with the Director to ensure operational systems, processes, and policies are consistently implemented according to company standards.
Help ensure the campus is maintained in a clean, professional, and "like new" condition.
Develop and implement effective maintenance practices, conduct weekly campus walk-throughs, and respond to unforeseen maintenance or operational needs.
Plan and host student assemblies, career fairs, and other student- and guest-focused events throughout the year.
Partner with the Director to ensure compliance with all applicable federal, state, and local laws and regulations.
Participate in team meetings and perform other duties as assigned.

Leadership Scope

The Assistant Director is responsible for coaching and managing positions that report to the Institute Director when the Director is not present.

The team may include approximately 1235 employees, including:

• Admissions Managers (up to 3)
• Financial Aid Manager
• Student Records Manager
• Retail Manager
• Cosmetology Educators (618)
• Educator Coach
• Spa/Esthetics Educators (13)
• Maintenance Technician

What We're Looking For:

Minimum Qualifications

• 2+ years of management experience in a high-volume retail, service, hospitality, or similar business environment.
• Bachelor's degree (BA/BS) in business or a related field.
• Excellent verbal and written communication skills.
• Strong organizational, leadership, and problem-solving skills.
• Demonstrated commitment to delivering exceptional customer service.
• Proficiency with Microsoft Word, Excel, email, and PowerPoint.
• Familiarity with Point-of-Sale (POS) systems.
• Ability and willingness to work evenings and weekends as needed.

The Ideal Candidate

You are a confident and inspiring leader who can balance people, business performance, education, and exceptional guest experiences. You thrive in a fast-paced environment, enjoy developing others, and are comfortable making decisions that support both students and business objectives.

You are also passionate about sustainability, beauty, education, and creating an environment that reflects the values and mission of Aveda.

Physical Requirements

The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The Assistant Director will regularly be required to stand, walk, use hands to handle or feel objects, reach with hands and arms, talk and hear, and smell. The position may occasionally require sitting.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds. Specific vision requirements include close, distance, color, peripheral, and depth perception, as well as the ability to adjust focus.

Work Environment

This position is performed across a variety of professional environments, including an Institute campus, salon, spa, and other related service environments. The role may also require occasional driving in the employee's personal vehicle.

Our Commitment

A strong alignment with the Aveda mission and commitment to the environment is essential. Employees are expected to adhere to all company policies and procedures and contribute to a culture centered on quality, integrity, ownership, education, and exceptional service.

Equal Opportunity & Job Disclaimer

The responsibilities and qualifications listed above are intended to describe the general nature and level of work performed by employees in this classification. They are not intended to be an exhaustive list of all duties, responsibilities, qualifications, or skills required for the position. Responsibilities may change based on business needs.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.