Assistant Maintenance Manager - Valley Metro

Scheduled shift varies

Work Environment – Shop floor, Service Island, Training room for training and administrative duties as needed.

Knowledge and Experience:

Safety

• Ensure all OSHA and company Safety policies and procedures are adhered to by all team members/visitors.
• Ensures all company and regulatory safety training compliance.
• Ensure all required safety equipment/PPE is inspected and available.
• Ensure all equipment and tooling is inspected and maintained. 

Client/Customer Values

• Interact with client personnel, serve as a member of the Management Team and if required will participate in Client meetings policy/planning development; assure departmental conformance to the Contractual Requirements managing Client values, goals, and objectives.
• Assuming all responsibilities of the Maintenance Manager during their absence.
• Identify and monitor contractual KPI.
• Communicate performance and Improvement plans regularly with Maintenance/Utility supervisors and staff. 

Fleet

• Ensures Out of service targets are met on all shifts.
• Manages vehicle / parts warranty.
• Supports third party audits and inspections. 

PM Program

• Plans direct and ensure compliance with scheduled/ periodic inspections of vehicles with maintenance /utility supervisors shifts with zero safety related items being rescheduled.
• Provides input to Maintenance Manager on revisions based on operational needs.
• Ensure QA requirements are met on all shifts, review results with supervisors and share with the team. 

People

• Provide leadership and direction to all shift’s maintenance and utility supervision and departmental staff to include coordinating work; coordinating work with external agencies; prioritizing and assigning work.
• Conduct performance evaluations / skills assessments; ensuring that employees follow policies and procedures and making hiring, termination, and disciplinary decisions and recommendations.
• Identify and provide/scheduled training needs based on skills assessment review with Supervisors.
• Coordinate identified training needs with Corporate Training Team, developing training curriculum based on assessment review. Monitor training progress and skillset development.
• Review and communicate training progress and skills development with Supervisors, employees and Corporate Training Team and assess next course of action.
• Ensure open and transparent communication with staff/ Communicates and provides frequent updates to Operations/Dispatch and Maintenance / Utility supervision during all shifts.
• Provide input to Maintenance Manager on union-related issues.
• Ensure daily Team Communication is conducted Provide weekly Trend Analysis/Feedback on KPI performance during all shifts. 

Facility/Equipment

• Provides input to Maintenance Manager related to facility projects, organizes, and directs the maintenance and repair of all equipment, facilities, and grounds; Manages scheduled/ periodic inspections of Facilities and grounds, tooling and equipment operated.
• Ensure facility and shop equipment are clean, organized and in safe operating condition during all shifts.

Materials/Vendors

• Interact with vendors as needed during all shifts.
• Monitor vehicles waiting for parts to ensure timely repairs when the parts are delivered.
• Ensure all warranty and core parts are tagged and returned to the parts dept.
• Ensures parts inventory is secured and access is controlled during all shifts. 

Data

• Directs and monitors service writer Ensure CMMS operating systems (RTA, Transit Check, Trans Trac, etc..) and maintenance administrative requirements are managed properly and updated in real time during all shifts.
• Ensure work orders are complete and accurate to include Complaint, Cause and Correction detail information, and each workorder line is allocated using the appropriate VMRS coding for the job performed.

Workshop Process

• Ensure 100% KIHM compliance and participation across all shifts.
• Monitor Weekly Production Plan progress, adjust as necessary to maintain vehicle availability as per contractual/ client requirements.
• Review and monitor daily rescheduled repairs that were waiting on parts, PM follow up etc... and schedule for completion to minimize down time.
• Perform root cause analysis on road failures and develop corrective actions to address fleet performance issues.
• Assign jobs according to skillset to maximize quality and efficiency.
• Monitor shop activities conducting Gemba Walks
• Monitor and assist with troubleshooting and diagnostics.
• Establishes and monitors Standard repair times for jobs assigned.
• Perform QA inspections, and ensure Quality / compliance is adhered to for PMI, Road Call and Repairs
• Manage compliance with scheduled maintenance service intervals and Utilities BI- annual detailing of the vehicles. Ensures daily vehicle cleaning standards are met for the next day’s service.
• Manage and prioritize/schedule Driver inspection reports daily and timely. 

Skills:

• Must be proficient in the following: MS Office Suite of products (Outlook, Excel, Word, and Power Point).
• 2 years prior fleet maintenance experience.
• Min 12 months prior supervisory experience.
• Trapeze Fleet Focus or similar workflow and/or inventory tracking program
• General web interface program(s)
• Must have proficient verbal and written communication skills
• Must possess a High School Diploma or equivalent 

Key Accountabilities:

• Continuity in leadership in Maintenance Manager absence
• Additional Leadership and interaction with all shift supervisors including utility and service writers
• Skills assessment of current staff
• Direct interaction with corporate training team
• Identify and develop training curriculum based on skills assessment.
• Monitor employee development progress and next course of training needs.
• Direct communication across all shifts
• Root cause analysis on road calls identifying corrective actions/action planning for continuous improvement.
• Accountability in all shifts to ensure service peak availability requirements are met.
• Accountability on all shifts ensures quality inspections are completed.
• Accountability scheduling, diagnosing, and prioritizing job assignments and monitoring estimated repair times during all shifts
• Accountability in all shifts ensures all maintenance admin. Requirements are managed and updated timely and accurately

Physical Demands and Work Environment: 

The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of the job.  Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions. 

All roles may entail, to varying extents, the following physical demands:

• Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces;
• Exposure to both extreme heat and cold;
• Exposure to loud noises, fumes, and airborne particles;

In addition to the above demands inherent in every role, the following roles may entail unique physical demands, including:

• Operators/Drivers may work inside or outside vehicles and may operate vehicles for over 8 hours per day.
• Operations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle.
• Maintenance Employees may be exposed to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers, laptops, electronic hand-held devices, complex electrical schematics, diagnostic software and testing devices, and other heavy machinery.
• Office Staff may work indoors in air-conditioned or well-ventilated facilities, including offices and cubicle spaces equipped with a telephone and computer and may entail typing or looking at a computer screen.

Additional Statements:

• Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws. 
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the safest transportation company in the world. 
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities where we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identification, or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process, please contact KTA-HR@keolisna.com. Keolis complies with federal and state disability laws and provides reasonable accommodations to qualified applicants. 
• Work authorization: “Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position”
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

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