The Attended Donation Center (ADC) Assistant Manager supports the ADC Manager in leading Goodwill Central Texas' network of Attended Donation Centers- small, community-based locations that combine donation collection with a curated retail experience.
The ADC Assistant Manager is responsible for partnering with the ADC Manager in creating consistent, welcoming, and distinct Goodwill experience for every donor and shopper while ensuring safe, efficient, and reliable operations across all locations. The role currently oversees five ADCs and will play an important part in evaluating, opening, and stabilizing future locations as the program grows.
This is a highly visible, hands-on, multi-site leadership role. The Assistant ADC Manager develops and supports site teams, ensures appropriate staffing and operating standards, improves donation acquisition and retail performance, and serves as a strong ambassador for Goodwill Central Texas' mission and reputation in the communities we serve.
Role and Responsibilities
- Support the ADC Manager in providing leadership and operational oversight for all Attended Donation Center locations, ensuring consistent execution of standards across donation acquisition, retail operations, safety, staffing, customer service, and facility appearance.
- Create an exceptional donor and customer experience that is welcoming, efficient, and memorable, while building a service culture that positively represents Goodwill Central Texas and its mission.
- Assist in recruiting, developing, and leading a high-performing team across multiple locations, ensuring reliable staffing and leadership coverage through effective hiring, scheduling, training, coaching, and performance management.
- Maintain a strong field presence across ADC locations, regularly observing operations, coaching team members, resolving barriers, and ensuring consistent execution of operating standards.
- Establish accountability for daily operations, including opening and closing procedures, cash handling, POS operations, donation processing, merchandising, housekeeping, safety, and reporting.
- Monitor donation volume, donor traffic, sales, productivity, staffing, and other key performance measures; identify trends and implement actions to improve operational and financial performance.
- Grow donation acquisition by understanding the communities surrounding each ADC and identifying opportunities to improve donor convenience, engagement, and awareness.
- Oversee retail performance and presentation, including merchandise selection, pricing, inventory flow, merchandising, and sales, while ensuring donated goods are efficiently processed and transferred through the Goodwill supply chain.
- Maintain clean, organized, safe, and welcoming locations that consistently represent the standards and brand of Goodwill Central Texas.
- Partner effectively with Logistics, Retail, Facilities, Human Resources, Safety, Marketing, and other teams to resolve operational needs and continuously improve the ADC program.
- Support the planning, opening, and stabilization of future ADC locations while identifying opportunities to standardize and scale the operating model as the program grows.
- Take the lead on all ADC operations in the absence of the ADC Manager.
- Other duties as assigned.
Supervisory Responsibility
This position has supervisory responsibilities over the ADC team members.
Required Skills & Qualifications
- 2-4 years of leadership experience in a multi-site retail, hospitality, service, donation, nonprofit, or similar customer-facing operation.
- Proven ability to lead and develop teams while maintaining consistent standards across multiple locations.
- Strong commitment to delivering an exception
Preferred Qualifications
- Experience managing multiple retail, hospitality, donations, or service locations.
- Experience opening new locations or scaling a growing operation.
- Experience in thrift, resale, donation acquisition, or another mission-driven organization.
- Experience managing operating budgets and financial performance.
- Bilingual English/Spanish.
Equal Employment Opportunity Statement:
Goodwill Central Texas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law.
Background Check Requirement:
Employment is contingent upon the successful completion of a pre-employment background check. This may include verification of employment history, education, criminal background, and other information relevant to the position.
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