Assistant Manager

Scenthound Birmingham, MI

  • Birmingham, MI
  • 20 days ago
  • Full-time
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Skills

  • Coachingunmatched
  • Communication Skillsunmatched
  • Computer Skillsunmatched
  • Customer Support/Serviceunmatched
  • Detail Orientedunmatched
  • Establish Prioritiesunmatched
  • Health Educationunmatched
  • Leadershipunmatched
  • Lift/Move 70 Poundsunmatched
  • Mentoringunmatched
  • Performance Metricsunmatched
  • Performance Reviewsunmatched
  • Problem Solving Skillsunmatched
  • QoS (Quality of Service)unmatched
  • Quality Metricsunmatched
  • Restaurantunmatched
  • Retailunmatched
  • Revenue Growthunmatched
  • Safety/Work Safetyunmatched
  • Salesunmatched
  • Sales Managementunmatched
  • Staff Developmentunmatched
  • Staff Trainingunmatched
  • Team Playerunmatched
  • Time Managementunmatched
  • Training/Teachingunmatched

Description

Benefits:
  • Competitive salary
  • Employee discounts
  • Training & development

Perks and Benefits:
  • Direct career growth path to Regional or Area Management positions and additional options
  • Competitive hourly base pay, plus tips; performance bonuses
  • Merit-based pay increases
  • Complimentary service membership
About the Position:
The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.

This position requires: 

  • Management experience
  • Customer service experience (retail, restaurant)
  • Strength to lift up to 70 pounds; stamina to stand for long periods of time
  • Reliable transportation
  • Willingness to work in a smoke-free environment  
Who We Are Looking For:
We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.  

Tasks:

  • Drive membership sales through health and wellness education
  • Maintain a knowledgeable team that prioritizes dog wellness and safety
  • Provide leadership, guidance, and mentorship for the Scenter employees
  • Drive employee development through leadership, training, and performance reviews
  • Uphold quality standards through hands-on participation, employee audits, and training
  • Promptly and accurately communicate information from upper management to your team
  • Identify when/ where help is needed and provide assistance to keep Scenter on schedule
  • Create an environment conducive to teamwork, open communication, and Scenthound values
  • Manage client expectations; Resolve customer concerns
  • Ensure the safety of dogs and team members at all times
  • Adhere to Scenthound sanitary and cleaning practices  
Skills and Abilities:
  • Effective communication with team members and dog parents
  • Leadership, coaching, mentorship
  • Recruiting, hiring, and creating a happy and effective team
  • Problem-solving
  • Attention to detail
  • Time-management – ability to make an efficient schedule
  • Computer/ technology proficiency
  • Accountability; hold oneself and others to a high quality of services

Numbers & Facts

LocationBirmingham, MI
Job TypeFull-time

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