Assistant Manager-Call Center

Kenneth's Hair Salons & Day Spas

Columbus, OH

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JOB DETAILS

SALARY

SKILLS

Call Center Management, Call Center Operations, Call Centers, Call Monitoring, Call Volume, Coaching, Communication Skills, Continuous Improvement, Corporate Policies, Customer Satisfaction, Customer Support/Service, Dental Insurance, Detail Oriented, Disability Insurance, Employee Assistance Plan, Employee Relations, Operational Support, Operations, Operations Management, Problem Solving Skills, Quality Assurance, Quality Monitoring, Telephone Skills, Vision Plan

LOCATION

Columbus, OH

POSTED

2 days ago

JOB POSTING

Assistant Manager-Call Center

Are you a beauty and service expert who believes that "Everyone Deserves to Feel Beautiful"? Are you looking to share your expertise with an organization who believes in their employees and lives their core values of Believe, Grow, Care, and Community every day?

Kenneth's Salon + Spas is currently looking for dedicated beauty professionals to join our team as a Full-Time Assistant Manager for our Call Center. This opportunity is designed for individuals who want more than a job, for those who want to learn how to lead inside a respected, established, and forward-thinking organization.

As Employee Owners, our Assistant Managers at Kenneth's are surrounded with support in all day-to-day operations as they develop skills in employee relations, deliver exceptional guest experiences, and support/lead operations in our Call Center. In this role, the Assistant Manager will serve as a primary point of contact for guests, assisting with appointment scheduling, answering inquiries, resolving concerns, and ensuring every interaction reflects our commitment to excellence.

This is an on-site position, and pays $18.83/hr.

Responsibilities include:
• Supporting all Service Providers and Guest Service associates in delivering a luxury experience for guests
• Assisting the Call Center Manager in daily operations of a high-volume call center
• Supervising, coaching, and motivating guest service/call center associates
• Answering, investigating, and responding to all guest inquiries regarding appointments and concerns
• Monitoring call quality, customer satisfaction, and call resolution
• Delivering new hire and continuous improvement training for all associates
• Ensuring all Kenneth's standards are met each day: Brand Standards, Dress Code, Company Policies and Procedures
• Coaching Call Center associates in exceeding service expectations by performing quality assurance reviews

Qualifications:
• Commitment to the Kenneth's Salon + Spas brand and ability to ensure all employees are exhibiting the culture every day
• Scheduling availability of 40 hours a week with open availability to meet the needs of our guests and business, which will include 3 Saturdays/month. Shifts will vary from 7a-3p on Saturdays and/or 12p-7p weekdays
• Commitment to guest care and ongoing professional growth
• Ability to utilize multiple systems and software platforms while managing guest needs
• Expert customer service and communication skills, most notably professional phone skills
• Prior call center experience preferred
• Strong problem-solving ability
• Detail oriented
• Other duties as assigned based upon the needs of the business

Benefits with Kenneth's include:
• Employee Stock Ownership Plan (ESOP)
• 401(k)
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Employee Assistance Program
• Professional Development and Continuing Education Opportunities
• Generous Employee Discounts on Services and Products
• Paid Time Off
• Life Insurance
• Accident and Critical Illness Coverage
• Short-Term Disability Insurance

If you're passionate about delivering exceptional customer service and enjoy helping people over the phone and through digital communication, we'd love to hear from you.

Apply online now!

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

About the Company

Kenneth's Hair Salons & Day Spas

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