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Assistant Manager - Childcare Agency

Jovie of Syosset

Syosset, NY

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Billing, Brand Messaging, Business Operations, Business Solutions, Candidate Screening, Childcare, Communication Skills, Computer Skills, Customer Support/Service, Customer/Consumer Behavior, Detail Oriented, Follow Through, Gross Margin, Market Trend Analysis, Marketing/Promotional Messaging, Microsoft Office, Needs Assessment, Onboarding, Operations Processes, People Management, Performance Reviews, Presentation/Verbal Skills, Problem Solving Skills, Process Management, Reference Verification, Regulations, Reporting Skills, Risk, Sales, Team Lead/Manager, Training/Teaching, Trend Analysis
LOCATION
Syosset, NY
POSTED
30+ days ago
Jovie Nannies + Sitters

Since 2001, we’ve been dedicated to building stronger families as the nation’s most complete, full-service childcare resource. We provide families with fun, well-trained nannies and babysitters who have all the tools and support they need to bring order and joy to family homes.

Jovie of Syosset - Port Washington is in search of an Assistant Manager.

Job Description: Embodies the Jovie’s Core Values: Can Do, Results Matter, Leave it Better. Leads, manages, and is accountable for:
  • Supervision and retention of caregivers including scheduling and ongoing needs analysis
  • Recruiting new employees, including (but not limited to) job postings, reviewing applications, phone screens, interviews and reference checks
  • Implementation of Care Giver Promise with employees to include consistent performance review of daily timesheets, updated availability, communication and general employee behavior
  • Respond to family inquiries and perform ongoing delivery strategy for family customers
  • Co-leading orientation and onboarding process with placement manager
  • Coordinating, running and management of ongoing employee meet-ups, trainings and events
  • Consistent use of My Jovie system tools to include scheduling, communication notes, order creation, family/employee profile updates
  • Assist placement manager with responsibilities during peak periods, achievement of bi-weekly revenue, billing and gross margin goals and hours
Competencies:
Market + Customer Understanding: knowledge of the needs, preferences, trends and practices affecting customer and market behaviors, including childcare competition. Ability to professionally represent company’s marketing messaging and brand promise of Building Stronger Families® in local communities
Strategic Thinking: ability to influence others, delegate effectively, provide feedback and develop potential in others. High capability of rational risk-taking and decision-making
High Attention to Detail: capacity to schedule care assignments and keep track of caregiver and family details with no errors.  Excellent organization and follow up skills.
Business Operations Understanding: working knowledge of regulations and laws that apply to the business. Demonstrated expertise in practices and procedures of business operations
Group Development Skills: ability to facilitate groups, manage teams, resolve conflicts and solve problems for nanny employees and family clients
Communication Skills: ability to listen to others, provide appropriate feedback, communicate professionally to develop and maintain successful work relationships. Demonstrated ability for effective report writing and presentation skills
Qualifications:
  • Experience as a caregiver, nanny, or day care center teacher (including infant care) required. 
  • Sales and customer service experience preferred.
  • Computer and technology proficient with demonstrated aptitude using Microsoft Office or other business applications and software
  • This is a full-time hybrid role.

 

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About the Company

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Jovie of Syosset

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