Delivery Management, Employee Retention, Employment Law, Fast Food, Financial Control, Financial Management, Financial Operations, Financial Reporting, Food Safety, Government Regulations, Inventory Management, Leadership, Marketing Plan, Operations, Operations Management, Organizational Skills, Problem Solving Skills, Profit & Loss, Regulatory Compliance, Restaurant, Revenue Growth, Security Policy, Team Lead/Manager
The Assistant Manager (AM) supports the Restaurant General Manager in ensuring delivery on guest satisfaction through managing the daily operations of a single restaurant. The AM helps manage financial controls, operations, people development, Guest service and compliance across shifts for desired restaurant outcomes (i.e., increased sales, profitability and employee retention). The AM has full accountability for restaurant operations in the absence of the Restaurant General
RESPONSIBILITIES
- Motivates and directs team members and Shift Coordinators to exceed Guest expectations with fast and friendly service in clean surroundings
- Supervises and trains team members and Shift Coordinators on team stations, BKC products, processes and policies
- Follows cash control/security procedures and helps to implement marketing plans, maintain inventory, manage labor, and apply financial reports across shifts to enhance restaurant results
- Assists RGM in enforcing compliance with government regulations, BKC Market Policy, employment law, food safety, BKC Security Policy, operations, and BKC policies and procedures relating to all restaurant activities across shifts
- As part of the restaurant management team, recruits, hires, trains and works to retain effective team talent, by making decisions or recommendations on hiring and advancement
- Makes decisions or recommendations on the discipline and terminations of team members
- Available to work evenings, weekends and holidays
- Prompt and regular attendance for assigned shifts, meetings and training
MINIMUM QUALIFICATIONS:
- Must be at least eighteen (18) years of age*
- 1 year of experience working in the quick service restaurant industry in management
- Demonstrates leadership skills
- Demonstrates formal understanding of the quick service industry and the core customer
- Recognizes and solves routine problems
- Develops knowledge and skills in basic tasks, practices and procedures within own area