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Assistant Manager

Smith Dairy Queens

Eagle, Idaho

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JOB DETAILS
SKILLS
Business Plan, Business Support, Customer Satisfaction, Customer Support/Service, Establish Priorities, High School Diploma, Inventory Management, Operations Management, Performance Reviews, Product Costing, Product Profitability, Promotional Programs, Resolve Customer Issues, Restaurant, Sanitation, Staff Requirements, Time Management
LOCATION
Eagle, Idaho
POSTED
5 days ago
Assistant Manager

The Assistant Manager assists the General Manager in executing all aspects of restaurant operations and may be assigned specific areas to manage within the restaurant.

Essential Functions
  • Manage entire operation of restaurant during scheduled shifts.
  • Maintain critical standards for product and service quality, restaurant cleanliness and sanitation, and speed of service.
  • Assist in the execution of the restaurant’s business plan as directed by the General Manager.
  • Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.
  • Ensure guest service in all areas meet company standards.
  • Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained.
  • Accurately complete designated duties such as inventory control, ordering of products, cash control.
  • Assist in optimizing profits by controlling product and labor costs.
  • Communicate and oversee the execution of product promotions.
  • Staff, train and develop hourly employees through hiring, orientations, ongoing feedback, use of training materials, establishment of performance expectations and by conducting performance reviews.
  • Prepare hourly employee schedules to meet the staffing requirements for each day part as determined by the General Manager.
  • Expected to exercise good judgment in decision-making and reporting issues to the General Manager.
  • Perform other duties and responsibilities as requested by the General Manager.
Qualifications
  • Must be at least 18 years of age
  • High school diploma
  • 2 or more years of management experience at a restaurant chain
  • Dedication to providing exceptional customer service
  • Effective time management and prioritization
  • Ability to work a minimum of 50 hours of scheduled time; two closing shifts per week, one being a weekend closing shift.
  • Ability to work flexible hours and days to support business hours and needs.
For physical requirements of the position, please contact HR for the complete job description.

About the Company

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Smith Dairy Queens

Dairy Queen was first built in Jollet, Illinois in 1942. Franchises were sold to various individuals thought the United States and other areas. In Texas, Mr. Omar Smith became one of the first individuals to secure area franchises from the Dairy Queen. In 1947, Mr. Smith put up the DQ logo on his first store and we have continued to grow.

Today our company owns and operates 39 stores, mostly in small towns located south and southwest of our home office in Bryan. Our company is now part of an international chain of 5,000 stores worldwide. Our continued growth depends on how well each of us performs in our jobs and our number one job is customer service. As we smile, act Smith Dairy Queens LTD. Company DISCLAIMER: This transmission is intended only for the person named above and may contain privileged, confidential or proprietary business information. Please notify me immediately by phone or e-mail, if you have received this transmission in error. If you have received this in error, copying, distributing, or any disclosure of this transmission and its contents is prohibited and may be unlawful. Thank you for your assistance and I apologize for any inconvenience.

INDUSTRY
Restaurant/Food Services
FOUNDED
1942
WEBSITE
http://www.dairyqueen.com/us-en/?localechange=1&

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