ASSISTANT MANAGER - JIFFY LUBE MULTICARE
*PLEASE READ REQUIREMENTS TO QUALIFY FOR THIS POSITION BEFORE APPLYING*
Position Purpose:
To ensure customers receives exceptional customer service, while providing complete, error free professional service for his/her vehicle and to maintain a pleasant, safe work environment.
- Assist Store Manager in day to day management duties.
- Manage store operation in absence of Store Manager.
- Resolve customer issues and drive customer service.
- Understand and comply with OSHA and EPA standards.
- Ensure employees perform required procedures and follow all policies as outlined in JTSS documentation.
- Ensure equipment and facilities are maintained, and deficiencies reported to area manager.
- Handle personnel issues in absence of Store Manager in a professional manner, ie attendance, policy and performance issues. Document as necessary.
- Ensure the store is opened and closed promptly. Arrive 15 min before open.
- Assist Store Manager in training, leading and developing employees in accordance with JTSS guidelines.
- Assist in maintain proper inventory controls and levels. Ensure ordering process is maintained.
- Other duties as requested or assigned.
Job Competencies:
- Customer service skills to manage the customer’s experience and difficult customer situations.
- Ethics and integrity to treat others with respect.
- Basic computer skills to enter customer and vehicle information correctly.
- Cash handling skills.
- Supervisory skills
- Ability to work a minimum of 40 hours per week. Open availability and weekends are required, and some holidays.
Required Work Experience: (Required to be considered for this position)
- Previous automotive shop management preferred.
- Minimum 1 year in an assistant/ management role required.
- Previous service advisor/ write experience required.
- ASE certifications preferred.
- Sales Experience required.
Education:
- High school diploma or a GED
- Automotive technical school or equivalent experience preferred.