Administrative Skills, Cash Management, Coaching, Communication Skills, Customer Escalations, Customer Support/Service, Detail Oriented, Housekeeping/Cleaning, Interpersonal Skills, Inventory Levels, Inventory Management, Inventory Reports, Leadership, Lift/Move 30 Pounds, Lift/Move 40 Pounds, Loss Prevention, Mentoring, Merchandising, Operations, Organizational Skills, People Management, Performance Analysis, Performance Metrics, Point of Sale (POS) Systems, Printing, Problem Solving Skills, Product/Service Launch, Promotional Products, Promotional Programs, Reconciliation, Retail, Retail Management, Revenue/Sales Reporting, Sales, Sales Operations, Staff Training, Team Lead/Manager, Travel Industry
LOCATION
Townsend, Tennessee
POSTED
7 days ago
Benefits:
Employee discounts
Paid time off
Bonus based on performance
Company parties
Competitive salary
Free uniforms
Opportunity for advancement
Assistant Manager — Bigfoot in the Smokies (Townsend, TN)
Location: Townsend, TN Reports To: General Manager / Owner Employment Type: Full-Time, Year-Round (seasonal peak hours during summer/fall) Compensation: Based on experience, plus performance incentives
About Bigfoot in the Smokies
Bigfoot in the Smokies is a one-of-a-kind Smoky Mountains attraction and retail experience celebrating the legend of Bigfoot and the mystery of the surrounding wilderness. Located in the heart of Townsend, TN — the "peaceful side of the Smokies" — we welcome visitors from around the world for an immersive, family-friendly experience paired with unique merchandise, photo opportunities, and local flavor. We're part of a growing family of Smoky Mountains-area businesses committed to quality guest experiences and genuine Appalachian charm.
Position Overview
The Assistant Manager plays a key leadership role in the daily operation of Bigfoot in the Smokies, supporting the General Manager/Owner in ensuring smooth store operations, outstanding guest experiences, strong retail performance, and a motivated, well-trained team. This is a hands-on leadership position — you'll be on the floor, working alongside staff, solving problems in real time, and helping build a destination that guests remember and recommend.
This role is ideal for someone who thrives in a fast-paced, tourism-driven retail environment and takes ownership of results, not just tasks.
Key Responsibilities
Store Operations
Oversee daily opening and closing procedures, ensuring the store is guest-ready every day
Manage cash handling, POS operations, and daily sales reconciliation
Monitor and maintain inventory levels; assist with receiving, stocking, and merchandising
Ensure the sales floor, displays, and photo areas are clean, organized, and visually appealing
Help enforce safety, security, and loss-prevention procedures
Team Leadership
Supervise, coach, and schedule sales associates and seasonal staff
Train new hires on customer service standards, product knowledge, and POS systems
Foster a positive, high-energy team culture that reflects the brand's fun, welcoming personality
Step in to resolve staffing gaps, performance issues, or scheduling conflicts
Conduct or assist with performance check-ins and feedback conversations
Guest Experience
Ensure every visitor receives a warm, memorable experience consistent with the Bigfoot in the Smokies brand
Handle escalated customer concerns with professionalism and a solutions-first mindset
Encourage staff to engage visitors, share the Bigfoot lore/story, and promote photo moments and merchandise
Monitor guest feedback (in person, online reviews) and relay insights to ownership
Sales & Merchandising
Support achievement of daily, weekly, and seasonal sales goals
Assist with merchandise planning input based on what's selling and guest requests
Help execute promotions, seasonal displays, and new product launches
Track key performance metrics (sales per visitor, conversion, top sellers) and report to ownership
Administrative Support
Assist with scheduling, timekeeping, and payroll prep
Help maintain vendor and inventory records
Support ordering and restocking processes
Communicate regularly with ownership on operational needs, staffing, and store performance
Qualifications
Required:
2+ years of retail or hospitality supervisory/management experience
Strong communication and interpersonal skills
Comfortable with POS systems, basic cash handling, and inventory processes
Ability to work weekends, holidays, and extended hours during peak tourist season
Reliable, punctual, and able to lead by example on the floor
Physically able to stand for extended periods, lift up to 30–40 lbs, and assist with stocking/merchandising
Preferred:
Experience in a tourism, attraction, or destination retail environment
Familiarity with the Townsend/Smoky Mountains area and visitor base
A natural storyteller who enjoys engaging guests and creating fun experiences
Prior experience training or mentoring staff
What We're Looking For
We want someone who treats this store like it's their own — someone with an owner's mentality who takes pride in a well-run shop, a motivated team, and happy guests. You should be someone who notices the small things (a crooked display, a slow morning, a guest who needs help finding something) and fixes them without being told.
Compensation & Benefits
Competitive hourly or salaried pay based on experience
Performance-based incentives tied to sales and operational goals
Opportunity for growth within a expanding family of Smoky Mountains businesses
Employee discount on merchandise
A fun, one-of-a-kind work environment unlike any typical retail job
How to Apply
Interested candidates should submit a resume and brief note on relevant experience to [contact/application method].
Want me to tailor this for a specific posting platform (like CareerPlug, similar to your GoTeez GM listing), adjust the pay structure/incentive details, or turn this into a formatted Word or PDF document?
Compensation: $13.00 - $16.00 per hour
Our journey began in 1992 in the sunny state of Florida, where we honed our craft and built a strong foundation for our business. Over the years, we have continuously evolved and adapted to the ever-changing industry landscape, staying ahead of the curve with the latest advancements in screen printing technology and techniques. In 2010, we moved our operations to Tennessee, bringing our expertise and passion for screen printing to the Great Smoky Mountains. With a keen eye for detail and a commitment to excellence, we have quickly become a go-to destination for individuals, businesses, brands, organizations, and events seeking high-quality custom screen printing solutions. Whether you’re looking to create custom apparel, promotional products, or branded merchandise, we have the skills, resources, and dedication to bring your vision to life. Our talented team of designers and technicians work closely with our clients, ensuring that every project is executed with precision, attention to detail, and a touch of creativity. Our decades long experience in providing wholesalers the products and ideas they need makes GoTeez unique in the custom apparel world.