Assistant Manager

Benefits --------

401k -----

401k matching Health insurance Paid time off Vision insurance

Job Summary ------------

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club.

Essential Duties and Responsibilities --------------------------------------

• Assist in recruiting, hiring, training, and developing a high-performing staff consisting of Member Service Representatives, Trainers, and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members, and guests, and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk-related activities, including:
• Answering phones in a friendly manner and assisting callers with a variety of questions.
• Checking members into the system.
• New member sign-up.
• Taking prospective members on tours.
• Facilitating all member requests, issues, and questions.

Qualifications --------------

• Superior customer service skills preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory diplomacy and listening skills.
• Basic computer proficiency in Microsoft Suite.
• Hard working, enthusiastic, and energetic.
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma or GED equivalent required.
• Must be 18 years of age or older.

Physical Demands -----------------

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Compensation ------------

• $15.00 per hour

Join the Club -------------

Enhancing peoples lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated, and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We are continuously seeking top talent to join us in cultivating the "Judgement Free Zone" and shaping the future of our brand.

With over 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico, and Australia, theres plenty of opportunity on our planet. We are always looking for talented individuals to join our team.

Our member mission says it best: our product is a tool, a means to an end, not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. Thats where you come in.

If youre looking for a place where you can make a difference in a customers life, youve found it. Come to add your mojo to the "Judgement Free Zone" but stay for the feeling that youre making a difference on our planet.

To find your perfect fit, search for a club opportunity near you.

Employee Information -------------------

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ, the Franchisor. PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law.