Customer Experience, Housekeeping/Cleaning, Mentoring, Office Management, Operations, Service Delivery
POSTED
30+ days ago
Oversee daily guest experience operations, ensuring service standards are consistently met and exceeded.\n Personally engage with guests to gather feedback, resolve concerns, and create memorable moments.\n Collaborate with departments (front office, F&B, housekeeping, activities) to ensure seamless service delivery.\n Use guest data and preferences to personalize experiences\u2014whether it's a welcome amenity, a room setup, or a surprise celebration.\n Support the Front Office Manager in training and mentoring team members on service excellence.\n Monitor guest satisfaction scores and implement improvement initiatives.\n Assist in planning and executing special events, VIP visits, and seasonal experiences.\n* Focus on enhancing Loyalty Members experience as well.\n\n