Assistant Manager in Training

Truenorth

Dayton, OH

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JOB DETAILS

SKILLS

Banking Services, Car Wash, Cleaning Equipment, Coaching, Communication Skills, Cook Dishes, Corporate Policies, Customer Experience, Customer Relations, Customer Support/Service, Driver's License, Equipment Maintenance/Repair, Establish Priorities, Exceeded Sales Goal, Food Safety, Food Services, Housekeeping/Cleaning, Identify Issues, Inventory Levels, Inventory Management, Landscaping, Leadership, Lift/Move 25 Pounds, Lift/Move 50 Pounds, Loss Prevention, Maintain Compliance, Mathematics, Merchandising, Operational Support, Operations, Operations Management, Organizational Skills, Painting (Facilities and Maintenance), Performance Analysis, Physical Demands, Point of Sale (POS) Systems, Problem Solving Skills, Product Positioning, Promotional Products, Pumps, Resolve Customer Issues, Retail Management, Revenue Growth, Risk, Safety Process, Safety Standards, Safety Training, Sales, Sanitation, Set Goals, Shipping/Receiving, Transaction Processing/Management, Up-Selling, Waitressing, Waste/Garbage/Recycle Collection, Willing to Travel

LOCATION

Dayton, OH

POSTED

Today

Job Description

Job Title: Assistant Manager

Department: Operations

Reports To: Store Manager

Exemption Status (FLSA): Non-Exempt

Job Summary: The Assistant Manager oversees daily store operations, including hiring, training, and scheduling team members. This role provides leadership through clear direction, goal setting, and feedback. The Assistant Manager ensures efficient operations and delivers a fast, friendly, and clean guest experience by managingstaffing levels, inventory, labor, cash controls, and maintenance needs.

Essential Functions:

Provide active, visible floor leadership during shifts, supporting team members in real time, addressing workflow gaps, and ensuring smooth operations
Provide prompt, courteous customer service in accordance with company standards
Accurately process customer transactions using point-of-sale systems
Maintain a clean, safe, and organized store environment
Perform assigned food service tasks following food safety and sanitation requirements, as applicable
Perform interior and exterior store duties necessary to support daily operations

Manager-on-Duty / Shift Leadership

Act as the manager-on-duty during assigned shifts in the absence of the Store Manager
Assume full responsibility for store operations, team performance, and customer experience during the shift
Direct, prioritize, and assign work to CSRs to ensure efficient and effective operations
Monitor performance and provide real-time coaching, guidance, and corrective instruction as needed
Ensure compliance with company policies, procedures, safety standards, and cash-handling guidelines
Serve as the primary point of contact for customer issues, emergencies, and operational concerns
Document and communicate shift activities, incidents, and follow-up needs to store management

Customer Service

Greet and acknowledge every customer to create a welcoming environment
Assist customers and provide product or service recommendations
Handle customer concerns and complaints professionally and resolve issues within policy guidelines
Escalate unresolved issues to store management when appropriate
Monitor store activity and report suspicious behavior or safety concerns
Communicate clearly and effectively with team members and guests

Sales and Cash Handling

Promote customer loyalty and enroll customers in the rewards program
Stay informed on current promotions, advertised products, and sales
Upsell by recommending complementary or similar items
Accurately process transactions using the POS system while following cash-handling and loss prevention procedures
Ensure all items are scanned, paid for, and secured, especially high-risk merchandise
Verify ID and comply with age-restricted sales laws and policies
Ensure accurate pricing, labeling, and promotional updates
Explain car wash programs and assist with traffic flow during peak times if applicable

Store Cleanliness and Appearance

Interior:

Maintain clean, sanitary, and well-stocked restrooms, food service stations, and customer spaces
Empty interior trash receptacles and keep register area clean, neat, and organized
Respond to spills and maintain clean organized cooler and storage areas
Ensure floors, displays, and merchandise are organized and maintained according to merchandising standards and planograms

Exterior:

Maintain the cleanliness, safety, and overall appearance of the exterior area, including parking lot, fueling areas, entrances, and dumpster areas
Ensure safety by shoveling and salting walkways, pump areas, and car wash entrance/exit if applicable and notifying maintenance of any lighting issues
Maintain fuel station and dispenser areas by cleaning equipment, monitoring conditions, replenishing supplies, and reporting issues as needed
Monitor exterior equipment and fixtures for cleanliness, functionality, and signs of damage or tampering and report issues as needed
Perform tasks such as picking up trash, emptying trash receptacles, basic landscaping upkeep, minor painting or touch-up tasks, and spill response as needed

Operational Support

Prepare and serve food items in accordance with food safety and sanitation standards
Audit inventory on a regular basis; including lottery, cigarettes, other tobacco products
Review DVR system to monitor store activity.
Support inventory management activities including receiving deliveries, stocking merchandise, rotations, product placement, and removing expired or damaged products
Monitor in-ground gasoline storage inventory.
Troubleshoot and report any equipment or maintenance issues.
Support store operations during high-volume periods, staffing shortages, or special promotions as needed
Responsible for recruiting and training new team members
Run daily reports, reconcile shift sheets, complete PDI reporting, and banking procedure. Responsible for transport of bank deposit to bank
Utilize available reports and data to develop and implement plans to maximize sales to meet or exceed goals and objectives.
Perform other duties as assigned by Store Manager

Requirements:

Must be available to work a minimum of 40 hours per week and provide support 24 hours per day, 7 days per week by being on duty or on call.
Provide support and coverage to store as needed, occasionally beyond regularly scheduled work times.
Must possess and maintain a valid driver's license
Must have access to a reliable vehicle for banking purposes
Basic reading, writing and math skills
Ability to operate point of sale, store, and car wash equipment
Ability to follow company policies, procedures, and safety standards
Maintain proper uniform standards while on duty
Must meet the minimum age requirements for selling alcohol in the state in which the position is located (18 years of age in Ohio, Michigan, and Wisconsin, 21 years of age in Illinois)

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Education and Experience:

Must hold a high school diploma or equivalent
Prior customer service or cashier experience
Previous experience supervising others is preferred.

Physical Requirements:

Ability to stand or walk for extended periods of time
Ability to bend, reach, and perform repetitive motions
Ability to regularly lift up to 25 pounds and occasionally lift up to 50 pounds
Ability to perform physical tasks requiring moderate exertion in varying outdoor weather conditions

Work Environment:

Fast-paced convenience store environment with frequent customer interaction
Indoor and outdoor work conditions

Required Travel:

Banking purposes
Assisting other store locations
Training classes

True North is an equal opportunity employer and considers applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other legally protected class.

About the Company

Truenorth

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